Account Security
and Fraud Claims

Get information and tips on how
to identify a Verizon account hack
and protect yourself from common
scams and fraud.

Your security is
important to us.

A message from our Chief Information Security Officer.

Verizon is here
to support you.

Learn more about the account protection measures Verizon offers.

File a fraud claim
online.

If a Verizon consumer or business account has been created using your information, begin your claim.

Did you receive a notice about a SIM change?

It is important that you act immediately to any notice from Verizon advising that there was a SIM or device change on your account that you did not request.

How to report SIM Swap Fraud to Verizon.

If you received a message from Verizon advising that there was a SIM or device change on your account and you or an Account Manager on your account did not make this request, contact us immediately by dialing *611 from your mobile phone. This is an airtime-free call and will work even if your device has been deactivated. You can also call us by dialing 1-800-922-0204 from any phone. If you need to contact us after regular business hours, Chat With Us and, after logging in, type Live Agent into Verizon Chat Assistant to access 24 HRS live chat support.

Learn more about SIM changes, including how to lock a line on your account
Did you receive a notice that your number was transferred to another carrier?

It is important that you act immediately to any notice from Verizon that your number was transferred to another carrier that you did not request.

How to report port-out fraud?

If you received a message from Verizon advising that your number was transferred to another carrier and you did not make this request, contact us immediately by dialing *611 from your mobile phone. This is an airtime-free call and will work even if your device has been deactivated. You can also call us by dialing 888-844-7095 from any phone. If you need to contact us after regular business hours, Chat With Us and, after logging in, type Live Agent into Verizon Chat Assistant to access 24 HR live chat support.

Learn more about port out, including how to lock a line on your account
Do you believe you are a victim of Fraud?

Do you suspect your Verizon account may have been hacked? Charges for Verizon products and services you didn’t authorize or changes made to your account information could be fraud. First ask other family members on your account if they purchased anything without your knowledge. Next, contact Verizon to report any unauthorized charges, our representatives can help you determine if you've been a victim of fraud.
Someone opened an account in my name.

This is called identity theft.

In the unfortunate event that your identity has been stolen and used to initiate unauthorized Verizon, Verizon Wireless or Fios services, we have provided the ability to file a fraud claim.

File a claim online

Here's what you can expect:

Answer a few questions about yourself and the unauthorized account(s).

Upload paperwork that supports your claim.

We will notify you within 2 business days on the status of your claim and/or will call you if we need more information.

For more information on identity theft or to report fraud, visit the FTC website.

Read article on how to secure your My Verizon account and device

Read article on your post-data-breach action list
Someone made changes to my Verizon account.

This is called an account takeover.

In the unfortunate event that your account has been taken over and used to initiate unauthorized Verizon, Verizon Wireless or Fios services, call us at 888.483.7200. We will work with you to investigate any instances of fraudulent activity.

Here's what you can expect:

You will be asked to...

Verify your ability to access the account.

Answer a few questions about the unauthorized line(s) or changes.

You may be required to submit paperwork that supports your claim.
I have unauthorized credit card or bank transactions.

In order to dispute charges on a credit card or bank statement, you'll need to contact your bank directly.
I have charges for phone calls I did not make.

Questions to consider:

Could someone else have had access to your device that may have made these calls?

Did you receive charges on your bill for this activity?

After a review if you determine that the calls and charges are not yours, contact us at 888.483.7200 for further assistance.

Here's what you can expect:

You will be asked to...

Verify your ability to access the account

Answer a few questions about the unauthorized line(s) or changes.
I am getting unwanted or suspicious calls, emails or text messages.

Spam, phishing emails, texts and robocalls are on the rise. If you receive any suspicious communications from someone who says they are Verizon, we want to know about it.
I got an email that says it's from Verizon, but it looks suspicious.

To report a suspicious email claiming to be from Verizon, forward it to phishing@verizon.com.

Please note, when you forward an email to our phishing inbox you will receive an automated confirmation and we will review the information you provided. We will only contact you directly if we require additional information.

Read article on how to secure your email accounts
I got a text message that says it’s from Verizon, but it looks suspicious

We will occasionally send text messages to our customers, for example, to notify you of an upcoming bill payment, or to send a One Time Password (OTP).

Verizon does not send text messages to:

Ask for credit card/payment information. Never give personal or payment information to a sender of suspicious, unsolicited or unwanted text messages.

Ask for your username, password or account PIN, social security number or other sensitive account or personal information.

Receiving a suspicious message typically will not put you at risk if you do not reply, click on links, or share any personal information. If you receive a suspicious text message claiming to be from Verizon, please forward it to us right away at S-P-A-M (7726), then delete it.

If you did click or provide personal information in response to a suspicious text message, you should contact customer support to help secure your account, and reach out to any financial institutions or other services you believe may be impacted. You can also download the My Verizon App for Android and iOS devices to access enhanced account security features and secure communications with Verizon.

Learn more about smishing & spam text messages
How can I block unwanted calls?

Tired of unwanted calls? Whether you're looking to block a specific number or prevent all robocallers, we offer several options to choose from.

Learn more about robocalls