Helping our customers block robocalls.

Did you receive a Robocall today?  
You are not alone.

Robocalls have accelerated at a frenetic pace. YouMail, a third-party robocall blocking software company, estimates that more than 47.8 billion robocalls were made in 2018, a 57% increase over the previous year with 3.36 billion calls placed.1

We know robocallers are aggravating and sometimes downright scary to our customers and employees. That's why we're working hard to implement innovative ways, like the STIR/SHAKEN standard, to stop these bad actors, and we're glad the FCC is also focused on taking aggressive action and exploring new tools to protect consumers.

While there may not be a silver bullet that entirely ends these activities, we're fully committed to fighting the scourge of robocalls.

Here’s what Verizon is doing to block robocalls:

  1. We’ve implemented programs to prevent our services from being used by illegal robocallers and we’re encouraging other voice service providers to implement similar “know your customer” programs.

  2. We have committed to and support the new “STIR/SHAKEN” call authentication technology which will visually alert consumers to spoofed calls. We also support legislation requiring service providers to deploy the STIR/SHAKEN call authentication technology. 

  3. Verizon is a founding member of the US Telecom Industry Traceback Group, an industry-led organization that traces back suspicious robocall traffic, stops many illegal robocalls and helps enforcement agencies catch the bad guys. Over the past two years, more than 20 other organizations have joined the initiative. Without these activities, the flood of illegal robocalls would be even greater.

  4. Lastly, we support stronger federal laws to outlaw spoofing and to shut down illegal robocallers. Few robocallers get charged with illegal spoofing because the Truth in Caller ID Act defines "spoofing" narrowly. The government currently must prove the caller intended to defraud, cause harm, or illegally obtain something of value. Verizon supports a simple rule that would make it illegal for any caller to use any phone number that it is not authorized to use.  Verizon also supports legislation (including the TRACED Act) to strengthen enforcement against illegal robocallers and to require other service providers to join us in implementing the STIR/SHAKEN call authentication technology.

Here’s what you can do:

  1. Educate yourself: The FCC.gov has excellent information and consumer tips to stop unwanted robocalls in order to avoid being scammed.

  2. Register your phone numbers at DoNotCall.gov: Although this FTC registry won’t spare you from calls from scammers and thieves intent on breaking the law, it should prevent you from receiving “live” telemarketing calls, which are regulated by the federal government but are not illegal.

  3. Employ existing blocking options: We want to help empower you to block spam, robocalls and potential fraud with the below free and subscription-based tools.

Robocall blocking tools

Take a deeper dive.

Frequently asked questions

What is a robocall and how does it work?

A robocall is short for "robotic call" and is defined as a phone call that uses a computerized autodialer. Once the call has been answered, the autodialer either plays a recorded message or connects the call to a live person. Some robocalls use personalized audio messages to simulate an actual personal phone call and may individually address the recipient by name.

Are all robocalls illegal?

No. In fact, using a robotic calling system is useful to consumers in many cases such as medical appointment reminders, school closings, emergency information, and public service announcements because this technology allows notification to thousands of individuals at the same time at a very low cost. The FCC also permits political organizations, pollsters, survey takers and religious organizations to use this technology. However, the FCC requires all commercial companies to obtain your written consent before making prerecorded telemarketing.  More information can be found at FCC.gov.

How do I file a complaint about a robocaller?

You can file a robocall complaint at the FCC's Consumer Complaints website by filling out an online form.  If you are a Verizon customer and a victim of fraud due to a robocall, you can file a claim.

What is the Do Not Call list? And is it effective?

The National Do Not Call Registry was created by the Federal Trade Commission (FTC) to stop unwanted sales calls. It’s free to register your home or mobile phone number. The Registry is a list that tells telemarketers what numbers not to call and is only effective to the degree that these companies comply. If you’ve already added your phone number to the Do Not Call Registry and are still getting a lot of unwanted calls, odds are the calls are from scammers or from telemarketers who are ignoring the Registry.

1YouMail and the other companies extrapolate the data they collect from their user bases to estimate the entire volume of calls in the United States. YouMail, August 2018 Nationwide Robocall Data, https://robocallindex.com/.

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