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Digital Security & Tech Hub

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Suspect identity theft? Here’s what to do next.

 
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It’s a startling statistic: In 2018, 14.4 million people were affected by identity theft.

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Identity theft can happen when a company you do business with suffers a data breach, or if you are the victim of an internet scam, or someone fraudulently uses your Social Security number.

Sometimes the evidence is clear: strange charges on your bank statement, bills for services you did not use or need, or a tax return you did not file. Other times it’s less obvious, such as missing bills.

If you suspect you’ve been hacked and that your identity may have been stolen, below are some steps you can take to protect yourself from further damage.

Contact Your Bank or Financial Institution

For many victims, unauthorized transactions on a bank account or credit card are their first heads-up.

The good news is most lenders won’t hold you liable for fraudulent charges as long as you immediately report them.

You can act fast by:

  • contacting the company that initiated the transaction to dispute the charge(s).
  • requesting that they stop reporting the fraudulent charges to credit bureaus and that they report the revised information.
  • freezing or closing the affected accounts.
  • changing the logins, passwords, and PINs for your other accounts.
  • updating autopay accounts with your new card number.

Some companies may require a written request. If so, use this sample letter as a guide.

Set Up a Free Fraud Alert

Next, you’ll want to contact at least one of the three major credit reporting agencies and ask them to place a fraud alert on your account. This means a lender is obligated to verify your identity before it issues new credit in your name.

These fraud alerts expire after a year, so it’s a good idea to add a renewal reminder to your calendar. And if you do notice fraudulent activity, you can call all three credit reporting agencies to ensure they’ve been alerted as soon as possible.

Their contact information is:

  • Equifax: 800-525-6285
  • Experian: 888-397-3742
  • TransUnion: 800-680-7289

File an Identity Theft Report

Your identity theft report proves to businesses that someone stole your identity.

The Federal Trade Commission (FTC) is a government agency that will help you with a tailored recovery plan and documentation of your request and situation.

  • Create an account at identitytheft.gov.
  • Use the prefilled form letters provided to send to creditors.
  • Download FTC’s publication “Identity Theft: A Recovery Plan” (PDF, download Adobe Reader) for detailed tips, checklists, and sample letters.
  • You can also reach them at 877-438-4338, but you won’t get a recovery plan or identity theft report.

File a Police Report

Your last stop is the local police department. Here, you’ll want to bring:

  • a copy of your FTC identity theft report from identitytheft.gov.
  • a government-issued photo ID and proof of address.
  • proof of the theft, such as collection notices.

Don’t forget to keep a record of theft-related calls and letters, the names of whoever you speak to, and notes on other actions you may take, such as closing accounts or disputing charges.

Though identity theft can be a frustrating experience, knowing and tapping into the restorative measures in place can protect you from further threats.

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Enjoy peace of mind with TechSure Plus.

Whether you're online shopping, signing up for new online services or just maintaining your connected devices, keep your digital life running smoothly and help keep your personal information protected with TechSure Plus.

Get protected
  • 24/7 tech support to help you select, set-up and troubleshoot devices, perform PC clean-ups, and remove malware, viruses and spyware
  • Protection from costly in-home service visits to repair and replace damaged wires, outlets and jacks
  • Help from identity theft protection with dark web monitoring, SSN and credit alerts, lost wallet protection and more
  • Device security and privacy protection by helping to secure your home's firewall and block hackers from accessing your home network
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Related articles

Identity Theft Can Be Hard to Recognize: Learn the Types


If you’ve ever gotten a call from your credit card company checking on potentially fraudulent charges, you may think hackers...

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5 Ways to Protect Yourself Against Identity Theft


If you've ever had your personal information—like your name, birthdate, or Social Security number—stolen...

Read more
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†Payment plans and prices for Multi Room DVR Enhanced and Premium Service vary based on number of connected TVs — up to 10. Fios TV One and Fios TV One mini beginning at $19.98.mo. Enhanced Service is $20/mo and Premium Service is $30/mo. Recorded content stored on current set-top box will not be transferred to new TV equipment. Specific model Verizon branded router required.

*Req. compatible device and Fios TV. Content restrictions may apply. Fios Internet req'd for in-home use. Full channel access req. Multi-Room DVR Enhanced or Premium Service. Max. combined 4 simultaneous Live TV streams per media server.

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