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Apple Watch Series 5 - Support Overview

Find device-specific support and online tools for your Apple Watch® Series 5.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Apple Watch - Manually Pair

Here's how to manually pair your Apple Watch to your iPhone if the automated process doesn't work.

Apple Watch - Replace Existing Device

If you've recently received an upgrade or replacement Apple Watch, here's how to activate it.

Apple Watch - Set Up Cellular Service

Here's how to activate your Apple Watch to share the mobile numberused by your iPhone.

Apple Watch - Set Up in Standalone Mode (Set Up for a Family Member)

Here's how to set up your Apple Watch in Standalone mode (Set Up for a Family Member) using your iPhone.

Apple Watch - Switch Paired iPhone

Here's how to unpair your Apple Watch from your current iPhone and then pair with a new one.

Apple Watch - Turn Cellular On / Off

Here's how to turn cellular on or off on your Apple Watch.

Basics

Apple Watch - Attach / Change Wristband

Here's how to attach or remove the wristband for your Apple Watch.

How to Clean Your Apple Watch

View this info for help with properly cleaning / disinfecting / sanitizing your Apple Watch, Digital Crown and bands.

Battery & Power

Apple Watch - Charge the Device

Here's how to charge your Apple Watch.

Apple Watch - Power & Charging Issues

If you're having issues with your Apple Watch battery charging or not holding a charge, view this info.

Bluetooth

Apple Watch - Delete Paired Bluetooth Connection

Here's how to unpair a Bluetooth accessory paired to your Apple Watch.

Apple Watch - Turn Bluetooth On / Off

Here are links on how to disable wireless connections (including Bluetooth) on your Apple Watch.

Calling & Dialing

Apple Watch - Call a Number

Here's how to call a number from your Apple Watch.

Apple Watch - Emergency SOS

Here is a link to info on the Emergency SOS feature of your Apple Watch,

Apple Watch - Use Walkie-Talkie

Here's info on how to use Walkie-Talkie on your Apple Watch.

Computer/PC Connectivity

Apple® iOS Devices - Resolve Windows® Device Manager Conflicts

Here's how to resolve driver conflicts if your Apple iOS device doesn't properly interface with your computer.

Contacts

Apple Watch - View Contacts

Here's how to view contacts on your Apple Watch.

Device ID & Info

Apple Watch - View Device ID (ESN / IMEI / MEID)

Here's how to view the number that identifies your Apple Watch on the Verizon network.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Apple Watch - Reset Sync Settings

Here's how to reset the syncing of the calendar and the contacts on your Apple Watch.

Apple Watch - Turn Airplane Mode On / Off

Here's how to control wireless connections by turning airplane mode on / off on your Apple Watch.

Apple Watch - Turn Do Not Disturb On / Off

If you're not receiving calls or alerts for texts and email on your Apple Watch, view this info.

Apple Watch - Turn Handwashing Timer On / Off

Here's how to enable or disable the 20-second handwashing timer on your Apple Watch.

Apple Watch - Turn Theater Mode On / Off

If notifications for calls or texts aren't appearing on your Apple Watch, view this info.

Keyboard

Turn Voice Input On / Off - Apple® iOS

You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.

Lock, Unlock, Password & Security

Apple Watch - Change Device Passcode

Here's how to change the passcode used to securely access your Apple Watch.

Apple Watch - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., passcode, pattern, etc.) for your Apple Watch.

Apple Watch - Remove Device Password

Here's how to reset your Apple Watch if you forgot your passcode and are unable to unlock it.

Apple Watch - Turn Off Screen Lock

Here's how to disable the screen lock setting on your Apple Watch.

Apple Watch - Unlock Screen

Here's how to unlock the screen on your Apple Watch.

Memory/Storage

Apple Watch - Check Device Storage

Here's how to free up space if your Apple Watch runs slowly or crashes / resets or apps freeze when running them.

Operating System & Software

Apple Watch - Factory Data Reset (Powered On)

Here's how to reset your Apple Watch if it has a blank or frozen screen or calling, app or audio issues.

Apple Watch - Install Device Software Update

Here's how to install software updates on your Apple Watch.

Apple Watch - View Software Version

Here's how to view the software version your Apple Watch is currently running.

Apple Watch Series 5 Software Update

Get instructions on downloading the latest software update for performance improvements & enhancements. Learn how to download the Watch Series 5 update.

SIM Card

Apple Watch - Dual SIM with an eSIM - Add Multiple Cellular Plans

Here's info on how to join Verizon with your eSIM on your dual SIM capable iPhone.

Apple Watch - Dual SIM with an eSIM - Switch Between Plans

Here's info on how to switch between the cellular plans used on your dual SIM capable iPhone from your Apple Watch.

Apple Watch - View SIM Card Number

Here's how to view the SIM card number on your Apple Watch if needed during activation or troubleshooting.

Sounds, Volume & Audio

Apple Watch - Adjust Volume

Here's how to change the volume levels for calls, alerts, and notifications on your Apple Watch.

Status Indicators/Lights

Apple Watch - View Signal Strength

Here's how to view the cellular signal strength on your Apple Watch.

Text & Multimedia Messaging

Apple Watch - Create and Send a Text Message

Here's how to create and send a text message from your Apple Watch.

Apple Watch - Delete Messages

Here's how to delete messages from your Apple Watch.

Tips, Tricks & Shortcuts

Apple Watch - Capture a Screenshot

Here's how to capture a screenshot on your Apple Watch.

Wi-Fi & Network

Apple Watch - Turn Wi-Fi On / Off

Here's how to disconnect from your Apple Watch from connected Wi-Fi networks.

Apple Watch - Verify Wi-Fi Connection

Here's how to verify that you're connected to Wi-Fi on for your Apple Watch.

Apple Watch - Wireless Connection Status

Here's how to view the method (Wi-Fi, cellular, etc.) your Apple Watch Series is using to connect to other devices.