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Learn about Wi-Fi connectivity

Use our Guided Solutions Tool to quickly identify and resolve any issues you may be experiencing with your Wi-Fi. This tool can help with:

  • Slow wired speed
  • Slow Wi-Fi Speed
  • Video streaming trouble
  • Scheduling a technician visit if needed
Fix slow speed
Slow Wi-Fi Connection? Try these steps for help.
  • 1
    Move closer to your router
  • 2
    Disconnect wireless devices not in use to free up bandwidth. This can include streaming devices, gaming systems and TVs
  • 3
    Are you using a Fios Quantum Gateway? If yes, then check your wireless device to see which router network you are using. The Fios Quantum Gateway offers two networks:
    • 2.4 Ghz has greater range and works with most printers and smartphones. It has a max speed of 75 Mbps
    • 5 Ghz is faster and better for streaming HD video and gaming
    • Some devices can only connect to 2.4 GHz
    • Newer devices can connect to both, but only connect to one at a time
    • If you tend to travel often with your device and it has both networks saved it will usually connect to the 2.4 GHz network as you approach your network. This is due to its longer range and generally higher signal strength as you get closer to the router
  • 4
    If signal strength seems low, you may want to use 2.4 GHz to it provide greater range

Try more troubleshooting here.

Tools to test your Wi-Fi health

Wi-Fi connection tips

Your Wi-Fi coverage (the signal strength of your wireless router) can be affected by several factors, including its location. Learn more below.

How can you ensure your Wi-Fi signal is strong by Verizon Fios

Here’s a video to highlight how to ensure your Wi-Fi signal is strong by Verizon.

Slow Wi-Fi Connection? Try these steps for help.
  • 1
    Move closer to your router
  • 2
    Disconnect wireless devices not in use to free up bandwidth. This can include streaming devices, gaming systems and TVs
  • 3
    Are you using a Fios Quantum Gateway? If yes, then check your wireless device to see which router network you are using. The Fios Quantum Gateway offers two networks:
    • 2.4 Ghz has greater range and works with most printers and smartphones. It has a max speed of 75 Mbps
    • 5 Ghz is faster and better for streaming HD video and gaming
    • Some devices can only connect to 2.4 GHz
    • Newer devices can connect to both, but only connect to one at a time
    • If you tend to travel often with your device and it has both networks saved it will usually connect to the 2.4 GHz network as you approach your network. This is due to its longer range and generally higher signal strength as you get closer to the router
  • 4
    If signal strength seems low, you may want to use 2.4 GHz to it provide greater range

Try more troubleshooting here.