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Frequently asked questions
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Fios On Demand and PPV allows you to access a wide range of content and, in some cases, access that content on multiple devices. Compatible devices include:
Fios On Demand
Pay Per View (PPV)
Note: Pay-Per-View (PPV) and subscription or fee-based content On Demand are not permitted for viewing in restaurants, bars, customer service or public areas.
If you know the channel where the PPV event will air,
To search for the event, using your remote control, press:
Note: You can only view the content in the format that it was ordered, either HD or SD.
To use Fios On Demand, using your Fios remote control:
To use Fios On Demand online go to Watch Fios TV and log into your account to access this feature.
Note: Rented content that you select is only available to view for 48 hours from the time you initiate the selection. If there is a fee for viewing the content, your account will be charged. If you re-select the content after the initial 48-hour period has expired, you will be charged again.
Video on Demand:
If you’re unable to view On Demand or place a PPV order:
If this doesn’t work, there are several reasons why you could be experiencing this problem.
If you mistakenly ordered an event in SD instead of HD (or vice versa), you can correct your order by following the appropriate instructions below:
Note: After the PPV event begins, cancellations are not allowed.
Yes. There are two ways to find On Demand videos with the Interactive Media Guide using your Fios remote, press the
Note: If you’ve previously purchased or rented content you can view them under My Stuff.
You can fix Fios On Demand issues using your Fios remote by selecting
You can also fix issues by using our Guided Solutions Tool to help with On Demand issues.
Use the Verizon Troubleshooter to troubleshoot issues with your service including finding missing titles, understanding error messages and fixing poor picture/audio quality.
Fios On Demand