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2025-05-15 19:33:33.992

Troubleshoot your device.

Use our Troubleshooting Assistant to fix your device issues.

Apple iPhone - Erase All Content and Settings

Here's how to restore your iPhone if it crashes, has a blank or frozen screen or connection issues.
  • Erase all content and settings only if necessary as it removes your email accounts and all data including system data, app data and media.
  • Music, pictures and videos can be backed up to iCloud® or Verizon Cloud.
    For more details on temporary iCloud storage, refer to this Apple Support page.
  • Sign out of your Apple ID to ensure the Activation Lock is removed.
  • If you are signed in to your Apple ID on another device (known as a 'trusted' device), you may be required to enter a verification code sent to that trusted device upon reactivation.
  • Before you sell or trade your device, check out this Apple Support page.
  1. Open the
    Settings app
    .
  2. Navigate:
    General
    Transfer or Reset iPhone
    Erase All Content and Settings
    .
    An alternate method is available if the device is unresponsive or won't power on.
  3. From the 'Erase This iPhone' screen, review the on-screen info then tap
    Continue
    :
    If presented, enter your passcode.
  4. From the 'Are you sure you want to erase all data?' prompt, select one of the following options:
    • Cancel
    • Keep eSIMs and Erase Data (Preferred Method)
      eSIM profiles remain intact after the device is reset to factory settings. Choose this option if you plan to continue using the device.
    • Delete eSIMs and Erase Data
      Selecting this option will factory data reset device and remove all cellular plans associated with your phone.
      Removing a cellular plan doesn't cancel your service. To cancel your service, contact your carrier.
  5. Enter your Apple ID password then tap
    Turn off
    .
    This step disables the Activation Lock / Find My feature on your iPhone.
  6. Allow several minutes for the reset and reboot processes to complete.
    If needed, set up your device. If troubleshooting, don't restore the device until all testing has been completed.
For specific error messages, refer to iOS update and restore errors.