Disney+ Premium (No Ads) offer with Fios Home Internet FAQs

Disney+ brings you a blockbuster selection of new series and movies. With Disney+ Premium (No Ads) you get:

• Classic films, the latest movies, and your favorite TV shows
• Exclusive new Originals from master storytellers at Disney, Pixar, Marvel, Star Wars, and National Geographic
• Unlimited downloads on up to 10 devices – take Disney+ with you
• Streaming on up to 4 devices simultaneously
• Select titles in stunning 4K HDR and Dolby Atmos Sound

After your Disney+ Premium (No Ads) promotional subscription ends, you are automatically enrolled in a paid monthly Disney+ Premium (No Ads) subscription. Your Verizon account will be charged the then-current monthly retail price of Disney+ until you cancel.

The subscription charge is $15.99.

Exception: If you’re an existing annual or multi-year Disney+ subscriber, your paid subscription that was paused during the Disney+ on us offer resumes through Disney when the promotional period ends. You can cancel Disney+ any time.

If you cancel your qualifying Verizon service(s) and/or change to a non-qualifying plan, your Disney+ Premium (No Ads) subscription through Verizon is canceled. 

Exception: If you’re a Disney+ subscriber, and your existing subscription was paused during the Disney+ on us offer, it will resume when you cancel your qualifying Fios service.

If you cancel your Verizon service entirely, your Disney+ Premium (No Ads) subscription through Verizon is canceled. 

Exception: If you’re a Disney+ subscriber, and your paid subscription was paused during the Disney+ on us offer, it will resume when you cancel your Verizon service.

If you suspend your service, your promotion is not paused during the suspension period. It will continue until the original end-date.

Yes, a Disney+ Basic (With Ads) subscription is available through Verizon for $9.99/month. 

Note: Disney+ Basic (With Ads) is not currently supported on Roku devices.

You can access Disney+ Premium (No Ads) movies and TV series on devices including personal computers, mobile phones and tablets and connected TV devices.

Visit the Disney+ website for more information about Disney+ Premium (No Ads).

Right now:

• You can use up to 10 different compatible devices per subscription.
• Up to 4 devices can stream Disney+ at the same time per subscription.
• You can create up to 7 profiles per each Disney+ account.

These limits may change. Visit the Disney+ website for more information about the Disney+ streaming service.

Go to Verizon Contact us for questions about eligibility or redeeming the Disney+ Premium (No Ads) promotion.

Contact Disney customer care for questions about Disney+ service. Visit the Disney+ Help Center or call 888.905.7888.

When you contact Disney, it helps to give the reference number that identifies your Verizon promotional subscription. Find your reference number in:

• My Fios app: From the top menu, choose Account, then Add-Ons. Scroll to Disney+ then tap Manage. Your reference number is under Important Information.
• My Verizon Home account online: From the top menu, choose Plan, then Add-ons and apps. Choose Manage Your Products then Disney+ to see your reference number.

You can visit Verizon Contact Us for help with your Fios connection.

You need to sign up for the Disney+ Premium (No Ads) promotion and activate your Disney+ account before you can access Disney+. When your account is set up, you can access streaming content by:

• Mobile devices - Downloading the Disney+ app.
• Desktop computers - Logging into your Disney+ account on a web browser.