Learn about the Fios technology upgrade in your building
Have you received a notification regarding a Verizon equipment upgrade in your building?
This means your building will soon receive enhanced Fios technology. When the technology upgrade is complete, we will need to add equipment to your individual unit and may need to exchange your personal router at no cost to you. We will notify you when it is time to schedule an appointment to complete the service upgrade. Please review the FAQs below to learn about what this means to you. Thank you for your patience as we continue to work towards bringing you the latest in technology, and the best possible customer experience.
Have you received a notification that the Verizon equipment upgrade in your building has been completed?
This means the Fios technology in your building has been upgraded, and it’s time to call Verizon and schedule your appointment so that you can enjoy the full benefits of this upgrade. We will need to add equipment to your individual unit and may need to exchange your personal router at no cost to you. Please contact Verizon at 1.866.432.0051 to schedule your appointment. For more information on what this means to you, please review the below FAQs. Thank you for being a valued Verizon customer.