The Federal Communications Commission (FCC) has adopted 988 as a new 3-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022.
For 988 to work for everyone in the below list of area codes, 10-digit local dialing (or 1+10-digit dialing for wireline customers in the area codes below with an asterisk) must be implemented. If your area code is included in the list below, you will need to change the way you dial local calls.
|State||Area Codes||State||Area Codes|
|Arizona||480, 520, 928||Missouri||314, 417, 660, 816|
|California||209*, 530*, 562*, 626*, 650*, 707*, 925*, 949*, 951*||Nevada||775|
|Colorado||719, 970||New Hampshire||603|
|Delaware||302||New Jersey||856, 908|
|Florida||321 (Brevard County), 352, 561, 941||New Mexico||505, 575|
|Georgia||478, 912||New York||516, 607, 716, 845, 914|
|Illinois||309, 618, 708*||South Dakota||605|
|Indiana||219, 574||Tennessee||731, 865|
|Iowa||319, 515||Texas||254, 361, 409, 806, 830, 915, 940|
|Michigan||616, 810, 906, 989||Wisconsin||262, 414, 608, 920|
* 1 + 10-digit dialing is required for landline customers.
What will be the new dialing procedure?
To complete all local calls, you will now need to dial either the area code + telephone number or 1 + area code + telephone number (see above). This applies to all calls within your area code that are currently dialed with seven digits.
Who will be affected?
Anyone with a telephone number from the area codes listed above will need to make this change from 7-digit local dialing to 10-digit local dialing (or 1+10-digit local dialing as noted above).
When will the dialing change begin?
Beginning April 24, 2021, you should begin dialing the area code + telephone number for all local calls, including calls within the same area code. If you forget and dial just 7 digits, your call will still be completed.
Beginning October 24, 2021, you must dial the area code + telephone number (or 1 + the area code + telephone number as applicable) for all local calls. On and after this date, local calls dialed with only 7 digits may not be completed, and a recording may inform you that your call cannot be completed as dialed. If you get this recording, you must hang up and dial again using the area code and the 7-digit number.
Beginning July 16, 2022, dialing “988” will route your call to the National Suicide Prevention and Mental Health Crisis Lifeline.
What will you need to do?
In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit (or 1+10-digit) numbers, including the area code. Some examples are: life safety systems and medical monitoring devices, PBXs, fax machines, Internet dial-up numbers, fire or burglar alarm systems, other security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services, and other similar functions. Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.
What will remain the same?
Will you be able to dial 988 without a prefix from a multi-line telephone system?
No, you still will need to dial a prefix first when dialing 988 from a multi-line telephone system, where a prefix is required (for example, dialing 9 first from a hotel or office building multi-line telephone system).
Can you still dial 1-800-273-TALK to reach the National Suicide Prevention and Mental Health Crisis Lifeline?
Yes, you can dial 1-800-273-TALK (8255) to reach the Lifeline now (wireless customers can dial 988 now too). Starting July 16, 2022, everyone can dial either 988 or 1-800-273-TALK to reach the Lifeline.
Who may you contact with questions?
For more information, please click the Chat with us button at the bottom right corner of this page to contact one of our representatives, or visit the FCC website at