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Verizon High Speed Internet (DSL)
Self-Installation

Installing High Speed Internet

Verizon’s High Speed Internet (DSL) uses your phone line to deliver broadband access to your home. Self-Installation is easy. You’ll receive an Installation Kit prior to your service ready date.

The kit contains:

  • An instruction booklet
  • A High Speed Internet Wireless Router / Gateway
  • Filters for your phone lines

Your installation can be completed in four easy steps:

  • Connect a filter to every jack with a phone
  • Connect the wireless router/modem to the phone jack without a filter
  • Connect your computer
  • Activate your service at activatemyhsi.verizon.net. Be sure to have your order number and zip code or your My Verizon account login credentials

Follow the instruction booklet that came with your kit, or view the self-installation guide online.

Frequently asked questions

  • How long will it take to connect my new service?

  • Installation time can vary, however, we recommend that you reserve about one hour.

    Your self-installation kit includes an easy-to follow instruction booklet.

  • Will I share my Verizon High Speed Internet connection with other subscribers?

  • No. Verizon High Speed Internet provides you with a dedicated connection to the Verizon Central Office so you don’t have to share your local connection with other users.

  • Do I need an additional phone line for Verizon High Speed Internet?

  • No. Your Verizon High Speed Internet will be installed on your existing phone line. You’ll be able to use your phone and Internet at the same time.

  • What affects my connection speed?

  • Some common elements that affect Internet speed are:

    • Distance from the Verizon Central Office
    • Condition of the telephone wiring inside and outside your location
    • Computer configuration
    • Other factors

    For more information on ways to resolve connection issues select your router below.

    Actiontec GT784WNV

    D-Link 2750B Wireless Gateway

    Learn more about ways to resolve connect issues by selecting your router for more information.

  • Will my phone still work if the wireless router/gateway loses power?

  • Yes. The router is designed so that your normal telephone service will operate even if the router is unplugged or otherwise disabled.

  • When does billing begin?

  • Billing will begin on your Service Ready Date, which is the date your Verizon High Speed Internet is activated on your phone line and is ready for use.

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