Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities

    Verizon Business Sites

  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy


    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support  

    Community help





  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.






    See what's Trending!



How do I set up Visual 411 to send texts to a mobile phone?

The first time you use Visual 411 to send a text to your mobile phone, you'll need to provide your mobile phone number.

Click here for local
coupons and more!
  1. Press the Menu button on your FiOS TV remote.
  2. Select Widgets and press OK.
  3. Select OK to access the available FiOS TV Widgets.
  4. Select News and Info and then select the icon for Visual 411. Press OK.
  5. Select OK to launch Visual 411.

    It takes a moment for Visual 411 to load.
  6. Select one of the options provided to search for a business:
    • Browse Categories
    • Business Name Search
    • Recent Search

    Follow the onscreen prompts until you find the business listing you want.
  7. Select Add a New Mobile Number and press OK.
  8. Select OK to add a Nickname for the mobile phone number you are adding.

    A virtual keyboard appears.
  9. Spell out the nickname to use that will identify the mobile phone number in Visual 411. Use the arrow keys to navigate to the letters and press OK to select each letter. Once you are done, navigate to the Enter button on the virtual keyboard and press OK.
  10. Select the Phone # field and use the numbers on your FiOS TV remote to add the 10-digit wireless mobile phone number.
  11. Select Done and press OK.

    The mobile phone number is now stored and can be used with the Send Listing to Mobile Phone option in Visual 411.

    For more information about Visual 411, press the Options button for more onscreen details.

See Also:
Verizon SignIn Alerts

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

Support Tools

Watch FiOS


  • Visual 411