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Verizon 5G Home Router 1B - Support Overview

Learn how to manage your Verizon 5G Home Router and the devices connected to it.
Troubleshoot 5G Router 1B
This online tool will help you identify and resolve problems with your router.

Filter all topics below.


Battery & Power

5G Home Router 1B - Insert / Remove Battery

Here's how to insert / remove the battery for your 5G Home Router.

5G Home Router 1B - View Battery Info

Here's how to view the battery info on the 5G Home Router 1B.

Device ID & Info

5G Home Internet - My Verizon Website - Edit Router Nickname

Here's how to change the name displayed on your My Verizon account for your 5G Home Internet router.

5G Home Router 1B - Device Reference

Here's a device overview of your 5G Home Router.

5G Home Router 1B - Edit Connected Device Nickname

Here's how to change nicknames of devices connected to your 5G Home Router.

5G Home Router 1B - View Technical Router Info

Here's how to view the technical router info (Device ID / IMEI) on your 5G Home Router.

Device Settings

5G Home Router 1B - Backup / Restore Current Configuration

Here's how to back up and restore the current configuration for your 5G Home Router.

5G Home Router 1B - Configure Broadcast Settings

Here's how to change the Wi-Fi broadcast settings for your 5G Home Router.

5G Home Router 1B - Manage Device Settings

Here's info on how to manage your 5G Home Router 1B via the web admin page.

5G Home Router 1B - Sign in to the Admin WebGUI

Here's how to access the admin page or if you forgot the admin password for your 5G Home router.

Instructions & User Guides

Verizon 5G Home Router 1B User Guide (PDF)

This User Guide can help you get the most out of your 5G 1B router. Learn how to customize settings with the user interface, manage connected devices and set up advanced features, including parental controls and firewalls.

Lock, Unlock, Password & Security

5G Home Router 1B - Change Guest Wi-Fi Name / Password

Here's how to change password or rename your Guest Wi-Fi network on your 5G Home Router.

5G Home Router 1B - Change Wi-Fi Name and Password

Here's how to rename your Wi-Fi network or change the password for your 5G Home Router.

5G Home Router 1B - Change Wi-Fi Password

Here's how to change the Wi-Fi password used to connect devices to your 5G Home Router.

5G Home Router 1B - Change the Admin Password

Here's how to change the admin password to manage settings for your 5G Home Router.

5G Home Router 1B - View Wi-Fi Name and Password

Here's how to find the Wi-Fi password / key for your 5G Home Router.

Operating System & Software

5G Home Router 1B - Software Update

Here's how to check for or install software updates on your 5G Home Router.

5G Home Wi-Fi Extender - Software Update

Here's how to check for or install software updates on your 5G Home Wi-Fi Extender.

Parental Controls

5G Home Router 1B - Parental Controls / Time Blocks

Here's how to view or change parental controls or time blocks for your 5G Home Router.

SIM Card

5G Home Router 1B - Remove SIM Card

Here's how to remove the SIM card on your 5G Home Router.

5G Home Router 1B - View SIM Card Number

Here's how to view your SIM card info on your 5G Home Router.

Insert / Remove SIM Card - Verizon 5G Home Router 1B

Here's how to properly insert or remove a SIM card for your 5G Home Router 1B.

Status Indicators/Lights

5G Home Router 1B - LED Status Indicators

Here's how to identify the LED light status on your 5G Home Router.

Wi-Fi & Network

5G Home Router 1B - Enable / Disable a Connected Device

Here's how to enable or disable devices connected to your 5G Home Router.

5G Home Router 1B - LAN Settings

Here's how to access LAN settings (IP address, Subnet mask, etc.) for your 5G Home Router.

5G Home Router 1B - MAC Filtering

Here's how to control MAC address access for your 5G Home Router.

5G Home Router 1B - Manually Connect to Wi-Fi

Here's how to set up your Wi-Fi (wireless client connection) on your 5G Home Router.

5G Home Router 1B - Port Forwarding

Here's how to set up port forwarding, an advanced networking option, on your 5G Home Router.

5G Home Router 1B - Turn Network Name (SSID) On / Off

Here's how to allow the Wi-Fi name of your 5G Home Router to be seen by other devices.

How to Add a WPS Device to Your Verizon 5G Home Router 1B

Learn how to add a Wi-Fi (WPS) device to your Verizon 5G Home Router. Follow these instructions to connect a WPS device to your Verizon 5G Home Router.

How to Set Up a Wired Connection to Your Verizon 5G Home Router 1B

Learn how to set up a wired internet connection to your Verizon 5G Home Router. Follow these steps to create a wired Ethernet connection to your router.

Wi-Fi Extender

5G Home Wi-Fi Extender - Add a WPS Device

Here's how to add a new Wi-Fi (WPS device) to your 5G Home Wi-Fi Extender.

Wi-Fi Extender Basics

5G Home Router 1B - Restart Using the Power Button

Here's how to reboot your 5G Home Router using the power button.

5G Home Router 1B - Restore Settings to Factory Defaults

Here's how to restore your 5G Home Router to factory settings if it crashes, resets, freezes or runs slow.

5G Home Wi-Fi Extender - Device Reference

Here's a device overview of your 5G Home Wi-Fi Extender.

5G Home Wi-Fi Extender - Extender Placement

Here's how to correctly re-position the 5G Home Wi-Fi Extender.

5G Home Wi-Fi Extender - LED Status Indicators

Here's how to identify the LED light status on your 5G Home Wi-Fi Extender.

5G Home Wi-Fi Extender - Manually Connect to Wi-Fi

Here's how to set up your Wi-Fi (wireless client connection) on your 5G Home Wi-Fi Extender.

5G Home Wi-Fi Extender - Restart Using the Power Adapter

Here's how to reboot your 5G Home Wi-Fi Extender using the power adapter.

5G Home Wi-Fi Extender - View Technical Router Info

Here's how to view the technical router info (Device ID / IMEI) on your 5G Home Wi-Fi Extender.

5G Home Wi-Fi Extender - Wired Connection

Here's how to create a wired Ethernet connection from a computer to your 5G Home Wi-Fi Extender.

Wi-Fi Extender Managing

5G Home Wi-Fi Extender - Edit Connected Device Nickname

Here's how to change nicknames of devices connected to your 5G Home Wi-Fi Extender.

5G Home Wi-Fi Extender - Software Update

Here's how to check for or install software updates on your 5G Home Wi-Fi Extender.

5G Home Wi-Fi Extender - View Wi-Fi Name and Password

Here's how to find the Wi-Fi password/key for your 5G Home Wi-Fi Extender.

Wi-Fi Extender Password

5G Home Wi-Fi Extender - Change Guest Wi-Fi Name / Password

Here's how to modify the Guest Wi-Fi network settings on your 5G Home Wi-Fi Extender.

5G Home Wi-Fi Extender - Change Wi-Fi Name and Password

Here's how to rename the Wi-Fi network or change the password for your 5G Home Wi-Fi Extender.

5G Home Wi-Fi Extender - Change Wi-Fi Password

Here's how to change the Wi-Fi password used to connect devices to your 5G Home Wi-Fi Extender.

5G Home Wi-Fi Extender - Change the Admin Password

Here's how to change the admin password to manage advanced settings on your 5G Home Wi-Fi Extender.

Wi-Fi Extender Settings

5G Home Wi-Fi Extender - Backup / Restore Current Configuration

Here's how to back up and restore the current configuration for your 5G Home Wi-Fi Extender.

5G Home Wi-Fi Extender - Configure Broadcast Settings

Here's how to change the Wi-Fi broadcast settings for your 5G Home Wi-Fi Extender.

5G Home Wi-Fi Extender - MAC Filtering

Here's how to control MAC address access for your 5G Home Wi-Fi Extender.

5G Home Wi-Fi Extender - Restore Settings to Factory Defaults

Here's how to restore your 5G Home Wi-Fi Extender to factory settings if it crashes, resets, freezes or runs slow.

5G Home Wi-Fi Extender - Sign in to the Admin WebGUI

Here's how to access the admin page or if you forgot the admin password for your 5G Home Wi-Fi Extender.

5G Home Wi-Fi Extender - Turn Network Name (SSID) On / Off

Here's how to allow the Wi-Fi name of your 5G Home Wi-Fi Extender to be seen by other devices.