Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Verizon Jetpack® 4G LTE Mobile Hotspot AC791L - Support Overview

Find support and online tools for your Verizon Jetpack 4G LTE Mobile Hotspot AC791L.

Filter all topics below.


Activation, Setup & User Guides

Activate / Set Up Device - 4G Prepaid Jetpack

Follow these instructions to activate your 4G Prepaid Jetpack.

Activate / Set Up Device - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

Follow these instructions to activate your Verizon Jetpack - AC791L.

Activating Your New or Certified Pre-owned Verizon Jetpack

Get step by step instructions on how to activate and set up your new or Certified Pre-Owned 4G LTE Jetpack MiFi, Jetpack Mobile Hotspot, or Ellipsis Jetpack.

Verizon Jetpack 4G LTE Mobile Hotspot AC791L Quick Reference Guide (PDF)

Get to know your new 4G LTE Mobile Hotspot AC791L with this quick reference guide.

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Re-installing PC Card / USB Modem Drivers

Here's how to reinstall PC Card / USB Modem drivers on your Windows computer.

View Signal Strength - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

Here's how to view the signal strength indicator (signal bars) on your Verizon Jetpack - AC791L.

Battery & Power

Battery Power Management Settings - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

Here's how to configure display, sleep and power-down options for your Verizon Jetpack - AC791L.

Insert / Remove Battery - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to insert / remove the battery for your Verizon Jetpack - AC791L.

Soft Reset - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

If you can't browse the internet or your Verizon Jetpack - AC791L crashes/freezes/runs slow, view this.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Tethered Modem Connection - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

Here's how to turn off Wi-Fi connectivity on your Verizon Jetpack - AC791L and set up a tethered connection.

View Connected Devices - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

To view info for devices connected to your Verizon Jetpack - AC791L, see this.

Data

View Connected Device Data Usage - Windows 10

If you want to view the data used by devices connected to a PC running Windows 10, view this info.

View Data Usage - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

Here's how to view how much data your Verizon Jetpack AC791L has used.

Windows 10 - Set Up a Metered Connection

Here's how to limit the data used by your device connected to a PC running Windows 10.

Device ID & Info

View Device ID (ESN / IMEI / MEID) - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

Here's how to view the device ID (IMEI) for your Verizon Jetpack - AC791L.

View Diagnostic Info - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

Here's how to view device and network-specific info for your Verizon Jetpack - AC791L.

View Phone Number - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

Here's how to view the phone number for your 4G LTE Mobile Hotspot - AC791L.

Device Settings

Advanced Settings - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

To change the advanced settings (LAN, etc.) on your Verizon Jetpack - AC791L, view this.

DMZ Settings - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

To test your Verizon Jetpack - AC791L firewall settings, view this info.

LAN Settings - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

To configure advanced LAN settings for your Verizon Jetpack - AC791L, view this info.

MAC Filtering - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

To control MAC address access for your Verizon Jetpack - AC791L, view this info.

Sign in to the Admin Page - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

Here's how to navigate to the admin page for your Verizon Jetpack - AC791L.

Turn Airplane Mode On / Off - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

Here's how to use airplane mode to turn Verizon network services on/off.

View Network Name and Password - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

To view the Wi-Fi name and passwords for your Verizon Jetpack - AC791L, view this info.

Wireless Network Security Settings - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

To view/change security settings (e.g., password) for your Verizon Jetpack - AC791L, see this info.

GPS & Location Based Services

GPS over Wi-Fi - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

If you need GPS on your Verizon Jetpack - AC791L for use with computer apps, view this info.

Hotspot

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Verizon Jetpack AC791L.

Port Filtering - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

Here's how to block access to services or apps on your Verizon Jetpack - AC791L.

Port Forwarding - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

Here's how to open blocked ports on your Verizon Jetpack AC791L to allow additional access.

Lock, Unlock, Password & Security

Change the Admin Password - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

This info is for the admin password, not the one to connect your device to your Verizon Jetpack - AC791L.

Safeguards - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

If you want to control the websites visited or when devices can access your Jetpack, view this info.

Operating System & Software

Restore Settings to Factory Defaults - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

If your Verizon Jetpack - AC791L powers off, crashes/resets, freezes or runs slow, view this info.

Update Firmware - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

To check for software updates for your Verizon Jetpack - AC791L, view this info.

Verizon Jetpack 4G LTE Mobile Hotspot AC791L Software Update

Get instructions on how to download the latest software update for improvements and fixes to your device.

View Software Version - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

To view the software version your Verizon Jetpack - AC791L is running, check out this info.

SIM Card

Insert / Remove SIM Card - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to properly insert or remove a SIM card for your Jetpack - AC791L.

Modify SIM PIN - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

Here's how to change the SIM card lock code on your Verizon Jetpack - AC791L.

Turn SIM PIN On / Off - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

View this to lock the SIM card for your Verizon Jetpack 4G - AC791L and prevent use until a PIN is entered.

Unblock SIM PIN - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

If the SIM PIN for your Verizon Jetpack - AC791L is blocked, view this info to unblock it.

View SIM Card Number - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

To view the SIM card number for your Verizon Jetpack - AC791L, see this info.

Status Indicators/Lights

LED Status Indicators - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

To view the LED status indicators on your Verizon Jetpack - AC791L, see this info.

Text & Multimedia Messaging

Delete Messages - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

To delete texts for the Verizon Jetpack - AC791L, see this info.

View Text Messages - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

To view text messages sent to your Verizon Jetpack - AC791L, see this info.

Wi-Fi & Network

Change the Wi-Fi Password - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

Here's how to change the Wi-Fi password used to connect to your Verizon Jetpack 4G LTE Mobile Hotspot AC791L.

Edit Access Point Name (APN) - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

To configure the APNs your Verizon Jetpack - AC791L can use, view this info.

GPS over Wi-Fi - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

If you need GPS on your Verizon Jetpack - AC791L for use with computer apps, view this info.

Network Mode Settings - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

View this info on network mode settings if you're having issues with voice / data services on your AC791L mobile hotspot.

Turn Network Name (SSID) On / Off - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to display or not display the Wi-Fi name of your 4G LTE Mobile Hotspot - AC791L to other devices.

View Network Name and Password - Jetpacks / MiFi Hotspots

Here's how to find the network name and password for your internet-capable device/jetpack/hotspot.

Windows 10 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network on Windows 10.