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Verizon Jetpack® 4G LTE Mobile Hotspot AC791L - Support Overview

Find support and online tools for your Verizon Jetpack 4G LTE Mobile Hotspot AC791L.
Setup instructions
Learn how to set up your Jetpack 4G LTE Mobile Hotspot AC791L.

Jetpack 4G LTE Mobile Hotspot AC791L User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot Jetpack 4G LTE Mobile Hotspot AC791L
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activate / Set Up Device - 4G Prepaid Jetpack

Follow these instructions to activate your 4G Prepaid Jetpack.

Activate / Set Up Device - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Follow these instructions to activate your Verizon Jetpack - AC791L.

Activating Your New or Certified Pre-owned Verizon Jetpack

Get step by step instructions on how to activate and set up your new or Certified Pre-Owned 4G LTE Jetpack MiFi, Jetpack Mobile Hotspot, or Ellipsis Jetpack.

Self Activation - Prepaid Mobile Broadband

Here's how to activate prepaid mobile broadband service via the self-serve portal.

Verizon Jetpack 4G LTE Mobile Hotspot AC791L Quick Reference Guide (PDF)

Get to know your new 4G LTE Mobile Hotspot AC791L with this quick reference guide.

Basics

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

Re-installing PC Card / USB Modem Drivers

Here's how to reinstall PC Card / USB Modem drivers on your Windows computer.

Video: Jetpack Digital Presentation
(length: 1:33)
Watch this video to learn how to get a fast and reliable internet connection wherever you go with a Verizon Jetpack.
Length: 1:33

View Signal Strength - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to view the signal strength indicator (signal bars) on your Verizon Jetpack - AC791L.

Battery & Power

Battery Power Management Settings - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to configure display, sleep and power-down options for your Verizon Jetpack - AC791L.

Insert / Remove Battery - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to insert / remove the battery for your Mobile Hotspot - AC791L.

Soft Reset - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

If you can't browse the internet or your Verizon Jetpack - AC791L crashes/freezes/runs slow, view this.

Computer/PC Connectivity

Tethered Modem Connection - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to turn off Wi-Fi connectivity on your Verizon Jetpack - AC791L and set up a tethered connection.

View Connected Devices - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to view information for devices connected to your Verizon Jetpack - AC791L.

Data

View Connected Device Data Usage - Windows 10

If you want to view the data used by devices connected to a PC running Windows 10, view this info.

View Data Usage - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to view how much data your Verizon Jetpack AC791L has used.

Windows 10 - Set Up a Metered Connection

Here's how to limit the data used by your device connected to a PC running Windows 10.

Device ID & Info

View Phone Number - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to view the phone number for your 4G LTE Mobile Hotspot - AC791L.

View Device ID (ESN / IMEI / MEID) - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to view the device ID (IMEI) for your Verizon Jetpack - AC791L.

View Diagnostic Info - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to view device and network-specific info for your Verizon Jetpack - AC791L.

Device Settings

Advanced Settings - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

To change the advanced settings (LAN, etc.) on your Verizon Jetpack - AC791L, view this.

DMZ Settings - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

To test your Verizon Jetpack - AC791L firewall settings, view this info.

LAN Settings - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

To configure advanced LAN settings for your Verizon Jetpack - AC791L, view this info.

MAC Filtering - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

To control MAC address access for your Verizon Jetpack - AC791L, view this info.

Sign in to the Admin Page - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to navigate to the admin page for your Verizon Jetpack - AC791L.

Turn Airplane Mode On / Off - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to use airplane mode to turn Verizon network services on/off.

View Network Name and Password - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

To view the Wi-Fi name and passwords for your Verizon Jetpack - AC791L, view this info.

Wireless Network Security Settings - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to view/change security settings (e.g., password) for your Verizon Jetpack - AC791L.

GPS & Location Based Services

GPS over Wi-Fi - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

If you need GPS on your Verizon Jetpack - AC791L for use with computer apps, view this info.

Hotspot

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Verizon Jetpack AC791L.

Port Filtering - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to block access to services or apps on your Verizon Jetpack - AC791L.

Port Forwarding - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to open blocked ports on your Verizon Jetpack AC791L to allow additional access.

Lock, Unlock, Password & Security

Safeguards - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

If you want to control the websites visited or when devices can access your Jetpack, view this info.

Change the Admin Password - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

This info is for the admin password, not the one to connect your device to your Verizon Jetpack - AC791L.

Operating System & Software

Restore Settings to Factory Defaults - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

If your Verizon Jetpack - AC791L powers off, crashes/resets, freezes or runs slow, view this info.

Update Firmware - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to check for software update for your Mobile Hotspot - AC791L.

Verizon Jetpack 4G LTE Mobile Hotspot AC791L Software Update

Get instructions on how to download the latest software update for improvements and fixes to your device.

View Software Version - Verizon Jetpack 4G LTE Mobile Hotspot - AC791

To view the software version your Verizon Jetpack - AC791L is running, check out this info.

SIM Card

Modify SIM PIN - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to change the SIM card lock code on your Verizon Jetpack - AC791L.

Turn SIM PIN On / Off - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

View this to lock the SIM card for your Verizon Jetpack 4G - AC791L and prevent use until a PIN is entered.

Insert / Remove SIM Card - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to properly insert or remove a SIM card for your Jetpack - AC791L.

Unblock SIM PIN - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

If the SIM PIN for your Verizon Jetpack - AC791L is blocked, view this info to unblock it.

View SIM Card Number - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to view the SIM card number for your Verizon Jetpack - AC791L.

Status Indicators/Lights

LED Status Indicators - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

To view the LED status indicators on your Verizon Jetpack - AC791L, see this info.

Text & Multimedia Messaging

Delete Messages - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

To delete texts for the Verizon Jetpack - AC791L, see this info.

View Text Messages - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

To view text messages sent to your Verizon Jetpack - AC791L, see this info.

Wi-Fi & Network

Turn Network Name (SSID) On / Off - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to display or not display the Wi-Fi name of your 4G LTE Mobile Hotspot - AC791L to other devices.

Change the Wi-Fi Password - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

Here's how to change the Wi-Fi password used to connect to your Verizon Jetpack 4G LTE Mobile Hotspot AC791L.

Edit Access Point Name (APN) - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

To configure the APNs your Verizon Jetpack - AC791L can use, view this info.

GPS over Wi-Fi - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

If you need GPS on your Verizon Jetpack - AC791L for use with computer apps, view this info.

Network Mode Settings - Verizon Jetpack 4G LTE Mobile Hotspot - AC791L

View this info on network mode settings if you're having issues with voice / data services on your AC791L mobile hotspot.