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Verizon LTE Internet and Home Phone - Support Overview

Find support and online tools for your LTE Internet and Home Phone.
Setup instructions
Learn how to set up your LTE Internet and Home Phone.

LTE Internet and Home Phone User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot LTE Internet and Home Phone
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Verizon LTE Internet and Home Phone - Activate / Set Up Device

Here's how to quickly set up your Verizon LTE Internet and Home Phone.

Verizon LTE Internet and Home Phone - Check Configuration for Fax Services / Home Security Systems

Here's how to send faxes, connect your home security system and troubleshoot configuration issues for your Verizon LTE Internet and Home Phone.

Video: How to set up Wireless Home Phone
(length: 4:25)
Home Phone Connect gives you high quality Verizon wireless service on your home phone. Watch this video to learn the steps to set up Home Phone Connect.
Length: 4:25

Battery & Power

Verizon LTE Internet and Home Phone - Insert / Remove Battery

Here's how to insert / remove the battery for your LTE Internet and Home Phone router.

Verizon LTE Internet and Home Phone - Reboot the Router

Here's how to restart your Verizon LTE Internet and Home Phone if it crashes and resets, freezes or runs slow.

Verizon LTE Internet and Home Phone - Rebooting the Router via Battery Pull

Here's how to perform battery pull to reboot your Verizon LTE Internet and Home Phone if it won't connect.

Computer/PC Connectivity

Verizon LTE Internet and Home Phone - Wired Connection

Here's how to complete a wired connection on your Verizon LTE Internet and Home Phone.

Verizon LTE Internet and Home Phone - View Connected Devices

Here's how to view info for devices connected to your LTE Internet and Home Phone router.

Data

Verizon LTE Internet and Home Phone - View Data Usage

Here's how to view how much data your Verizon LTE Internet and Home Phone has used.

Device ID & Info

Verizon LTE Internet and Home Phone - View Device ID (ESN / IMEI / MEID)

Here's how to view the Device ID (ESN / IMEI / MEID) on your Verizon LTE Internet and Home Phone.

Verizon LTE Internet and Home Phone - View Phone Number

Here's how to view the phone number for your Verizon LTE Internet and Home Phone.

Device Settings

Verizon LTE Internet and Home Phone - Inter-digit Timeout Settings

Here's how to set the time between dialing digits for your Verizon LTE Internet and Home Phone.

Configure LAN Settings - Verizon 4G LTE Internet and Home Phone

Here's how to configure LAN settings for your Verizon LTE Internet and Home Phone.

Verizon LTE Internet and Home Phone - Access Configuration Console

Here's how to sign in to your Verizon LTE Internet and Home Phone admin page to view/change settings.

Verizon LTE Internet and Home Phone - Access Control

Here's how to block / unblock devices from connecting to your Verizon LTE Internet and Home Phone.

Verizon LTE Internet and Home Phone - Add a WPS Client

Here's how to add a WPS client to your Verizon LTE Internet and Home Phone for a quicker connection to other devices.

Verizon LTE Internet and Home Phone - Backup/Restore Current Configuration (Mac)

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Verizon LTE.

Verizon LTE Internet and Home Phone - Backup/Restore Current Configuration (Windows)

Here's how to manage backup options for your windows configuration on your Verizon LTE Internet and Home Phone.

Verizon LTE Internet and Home Phone - Port Forwarding

Here's how to turn on and configure port forwarding on your Verizon LTE Internet and Home Phone.

Verizon LTE Internet and Home Phone - Remote Party Hangup Timeout Settings

Here's how to set the amount of time your Verizon LTE Internet and Home Phone waits before disconnecting after the other party hangs up a phone call.

Verizon LTE Internet and Home Phone - Start Dial Timeout Settings

Here's how to set the amount of time your Verizon LTE Internet and Home Phone waits before disconnecting after the dial tone.

Internet & Web Browser

Lock, Unlock, Password & Security

Verizon LTE Internet and Home Phone - Set Router Admin Password

Here's here how to set the router admin password for your Verizon LTE Internet and Home Phone.

Operating System & Software

Verizon LTE Internet and Home Phone - Factory Reset

Here's how to factory / hard reset your Verizon LTE Internet and Home Phone.

Verizon LTE Internet and Home Phone - Install Device Software Updates

Here's how to check for and install software updates on your Verizon LTE Internet and Home Phone.

Verizon LTE Internet and Home Phone - View Software Version

Here's how to view the software version running on your Verizon LTE Internet and Home phone.

Verizon LTE Internet and Home Phone Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon device.

SIM Card

Verizon LTE Internet and Home Phone - View SIM Card Number

Here's how to view the SIM Card Number on your Verizon LTE Internet and Home Phone.

Sounds, Volume & Audio

Verizon LTE Internet and Home Phone - Volume Controls

Here's how to adjust the volume on your Verizon LTE Internet device and home phone.

Status Indicators/Lights

Verizon LTE Internet and Home Phone - LED Status Indicators

View this info for explanations of status LEDs on your Verizon LTE Internet and Home Phone.

Verizon LTE Internet and Home Phone - LED Status Troubleshooting

Here's how to check the LED status indicators to troubleshoot your Verizon Internet and Home Phone.

Verizon LTE Internet and Home Phone - Meaning of OLED Status Indicators

Here's how to determine the OLED status indicators on your Verizon LTE Internet and Home Phone.

Verizon LTE Internet and Home Phone - View Connection Status

Here's how to view your network connection on your Verizon LTE Internet and Home Phone.

Visual & Hearing Accessibility

Verizon LTE Internet and Home Phone - Manage TTY Settings

To change the TTY settings on your Verizon LTE Internet and Home Phone, check out this info.

Wi-Fi & Network

Verizon LTE Internet and Home Phone - Install External Antennas

Here's how to install external antennas on your LTE Internet and Home Phone.

Configure DHCP - Verizon 4G LTE Internet and Home Phone

Here's how to configure a DHCP server on your Verizon 4G LTE Internet and Home Phone.

Verizon LTE Internet and Home Phone - Change the Wi-Fi Password

Here's to change the password needed to connect to Wi-Fi on your LTE Internet and Home Phone.

Verizon LTE Internet and Home Phone - Connect the Wireless Client Manually

Here's how to manually connect the wireless client on your Verizon LTE Internet and Home Phone.

Verizon LTE Internet and Home Phone - Enable / Disable Wireless Radio

Here's some info on the wireless radio for your Verizon LTE Internet and Home Phone.

Verizon LTE Internet and Home Phone - View Network Default Password

Here's how you can find the default password on the network router for your LTE Internet and Home Phone.

Verizon LTE Internet and Home Phone - View Signal Strength

Here's how to view the signal strength for your Verizon LTE Internet and Home Phone.

Verizon LTE Internet and Home Phone - Wi-Fi Password

Here's how to manage the Wi-Fi password for your Verizon LTE Internet and Home Phone.

Verizon LTE Internet and Home Phone - Wi-Fi Security Settings

Here's how to customize Wi-Fi settings for your Verizon LTE Internet and Home Phone.