Verizon Unlawful Call CenterThe Verizon Unlawful Call Center (UCC) specializes in calls that fall into one of the categories listed below. To use the services of the UCC, you must be willing to take legal actions against the caller.
Examples of unlawful calls:
Unwanted Calls are usually not against the law and typically include:
1-800-257-2969, Monday - Friday, 8:30 a.m. - 5 p.m. with your complaint number to open a case. If you want to hear a recorded message about how to use Call Trace, call
877-TRACE4U (1-877-872-2348) at any time. To reach the Verizon Unlawful Call Center please call 1-800-257-2969. Their hours of operation are Monday - Friday 08:30 a.m. - 5:00 p.m.
Verizon will store Call Trace information for 90 days. You will be notified within 30 days if there is enough Call Trace information to be sent to a law enforcement agency. The action taken by law enforcement may vary by area. The records of all traced calls will be released to a law enforcement agency only.
Arbitration and Mediation for Residential Customers
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See also: Legal Process Compliance
Security Control Center