Fulfillment Form for Residential Customers

In order to make sure all of our residential customers have the best experience possible with their Verizon service, we offer the following materials and devices at no charge to our customers with disabilities. This may include the elderly, visually impaired, or customers with other disabilities.

To place an order, simply choose which of the following items you would like by clicking the box next to the item.

When finished, click Continue to confirm your order and enter your account and address information.

Not sure which type of Fios TV equipment you have?

Scroll down to the bottom of this page to view reference pictures.

Please allow up to 10 days for your materials to be shipped as many are created on demand.

* Please select a minimum of one item per order.

Printed Fios TV user guides

Fios TV Channel Lineup
(Quantity )
(Quantity )
Enabling Text to Speech functionality
Fios TV Voice Remote guide for Fios TV One equipment only

Printed instructions to exchange or add TV equipment

Exchanging or adding Fios TV One equipment
Exchanging or adding VMS 1100 equipment
Exchanging or adding a CableCARD
Exchanging or adding a Digital Adapter
Exchanging or adding Fios TV+ equipment

Self installation instructions for new service

Self installation instructions for Fios TV One equipment
Self installation instructions for VMS 1100 equipment
Self-Installation Instructions for Fios TV+

Self installation instructions for swapping Fios TV equipment

Self installation instructions for swapping Fios TV One equipment

* If you have questions regarding which type of TV equipment you have, please contact the VCCD toll-free at 1.800.974.6006 Voice or TTY, 508.251.5301 Videophone, Monday through Friday 8:30 am to 5:00 pm.

Fios TV One

VMS 1100


Have equipment that is not showed above?

All other models would be considered Legacy equipment.