Spam, phishing emails & texts, and robocalls are on the rise. If you receive any suspicious communications from someone who says they are Verizon, we want to know about it. You can also report fraud to the Federal Trade Commission.
Text message (SMS) or email phishing scams often attempt to lure customers to a fraudulent website to input personal information and/or download virus infected programs.
Verizon will never ask for personal or account information by email or text message.
If you receive a text message or email similar to the ones below (the content may vary slightly), you should send it to Verizon (see below for details) then DELETE IT IMMEDIATELY.
- Respond to the text message or email in any way
- Click any links
- Open any attachments
- Provide any data to any websites mentioned
Receiving a suspicious message typically will not put you at risk if you do not reply, click on links, or share any personal information.
If you did click or provide personal information in response to a suspicious text message, you should contact us to help secure your account, and reach out to any financial institutions or other services you believe may be impacted. You can also download the My Verizon App for Android and iOS devices to access enhanced account security features and secure communications with Verizon.If you receive a suspicious text message claiming to be from Verizon, please forward it to us right away at S-P-A-M (7726).
Forward any suspicious email you receive immediately to firstname.lastname@example.org. In your email, please include your:
- Account number
- Phone number
Phishing Scam Text
"Verizon Free Msg: Latest bill processed. Thanks, MyName! Here's a little freebie for you: f1smk.exy/XXXXXXXX"
Phishing Scam Email
Hello, (e-mail address removed,)
We recently reviewed your account, and we need more information to help us provide you with secure service. We have reason to believe that your account was accessed by a third party. To help prevent this from happening again just confirm your identity and location.* This helps us make sure no one is accessing your account without your knowledge.
Start Account Identification
We'll review the information you provide and email you if we need more details.
Verizon Wireless Security Department
This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.
Phishing Scam email
Verizon Service <e-mail address removed>
Subject: Security Message - Verify Your Information
Date: February 18, 2017 at 5:35:26 AM EST
Dear Verizon Customer ,
We have Disabled most of the accessible features of your account.
You have to login from your device in order to reactivate your online functions again.
Phishing Scam email
From: Verizon Wireless
To: e-mail address removed
Sent: Tuesday, May 2, 2017 9:12 AM
Subject: Your online bill is available. Amount due $473.48
Image Removed Easily make an online payment.
Shop Support My Verizon
Your bill is ready to view online.
Account ending in #2573-00001
Total amount due: $256.15
Due by: 04/09/17
Visit My Verizon to view recent payments or adjustments.
Thanks for choosing Verizon Wireless.
Enroll in auto pay > Shop Deals >
Â© 2017 Verizon Wireless
This email was sent to email@example.com.
Verizon Wireless, One Verizon Way, Mail Code: 180WVB, Basking Ridge, NJ 07920