Phishing Scams

Spam, phishing emails & texts, and  robocalls are on the rise. If you receive any suspicious communications from someone  who says they are Verizon, we want to  know about it. You can also report fraud  to the Federal Trade Commission.

Text message (SMS) or email phishing scams often attempt to lure customers to a fraudulent website to input personal information and/or download virus infected programs. 

Verizon will never ask for personal or account information by email or text message.

If you receive a text message or email similar to the ones below (the content may vary slightly), you should send it to Verizon (see below for details) then DELETE IT IMMEDIATELY.


  • Respond to the text message or email in any way
  • Click any links
  • Open any attachments
  • Provide any data to any websites mentioned

Receiving a suspicious message typically will not put you at risk if you do not reply, click on links, or share any personal information. 

If you did click or provide personal information in response to a suspicious text message, you should contact us to help secure your account, and reach out to any financial institutions or other services you believe may be impacted. You can also download the My Verizon App for Android and iOS devices to access enhanced account security features and secure communications with Verizon.If you receive a suspicious text message claiming to be from Verizon, please forward it to us right away at S-P-A-M (7726). 

Forward any suspicious email you receive immediately to In your email, please include your:

  • Name
  • Account number
  • Phone number


Phishing scam email examples

Phishing Scam Text

"Verizon Free Msg: Latest bill processed. Thanks, MyName! Here's a little freebie for you: f1smk.exy/XXXXXXXX"

Phishing Scam Email

Hello, (e-mail address removed,)

We recently reviewed your account, and we need more information to help us provide you with secure service. We have reason to believe that your account was accessed by a third party. To help prevent this from happening again just confirm your identity and location.* This helps us make sure no one is accessing your account without your knowledge.

Start Account Identification

We'll review the information you provide and email you if we need more details.

Thank You,

Verizon Wireless Security Department

This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Phishing Scam email
Verizon Service <e-mail address removed>
Subject: Security Message - Verify Your Information
Date: February 18, 2017 at 5:35:26 AM EST
To: Undisclosed-Recipients:;

Image Removed

          Dear Verizon Customer ,

          Your Verizon online account preferences were changed by someone else.

           We have Disabled most of the accessible features of your account.

           You have to login from your device in order to reactivate your online functions again.

              Security Dep,

              Verizon Online

Phishing Scam email
 Verizon Wireless 
To: e-mail address removed
Sent: Tuesday, May 2, 2017 9:12 AM
Subject: Your online bill is available. Amount due $473.48

        Image Removed     Easily make an online payment.    

            Shop          Support            My Verizon

      Your bill is ready to view online.

             Account ending in #2573-00001


             Bill Summary
             Total amount due: $256.15
             Due by: 04/09/17                          

            View and pay your bill

           Visit My Verizon to view recent payments or adjustments.
            Thanks for choosing Verizon Wireless.
            Enroll in auto pay      >         Shop Deals      >


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