Customers have spoken, Verizon has unmatched network quality in J.D. Power Study

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  • Verizon is the most awarded for Network Quality, according to J.D. Power – 29 times in a row; more than any other carrier.

  • Verizon has earned more than 180 J.D. Power Awards for Network Quality over the last 19 years. The most of any wireless provider in the award’s history.

  • Verizon received J.D. Power awards in five of six regions¹ -- achieving top score across all study factors.

NEW YORK - Verizon delivers an unparalleled network experience. That's according to thousands of wireless consumers across the United States.

In the latest J.D. Power 2022 U.S. Wireless Network Quality Performance Study, Volume 2, released today, Verizon was the most awarded brand for Wireless Network Quality. This marks an unprecedented 29th time in a row over 19 years that Verizon has won more awards in the Study for top network quality.

Verizon was also named #1 for Network Quality across five of six regions, including: Northeast, West, Southeast, Mid-Atlantic and North Central regions. Verizon achieved the best score across all study factors, with the fewest call, messaging and data problems.

“Our customers recognize the importance of consistent, reliable performance they can count on,” said Kyle Malady, EVP, Global Networks and Technology for Verizon. “The J.D Power awards are recognized as the ‘voice of the consumer’ and Verizon’s history of success signifies that savvy consumers know the unmatched performance and value Verizon provides over our competitors.”

The J.D. Power findings include responses from more than 34,174 wireless customers who participated in a national survey conducted between January and June 2022. J.D. Power recognizes the highest-ranking companies from results based on customer experience from the companies evaluated.


1. Verizon is #1 for Network Quality in the Northeast, West, Southeast, Mid-Atlantic and North Central regions. Verizon has also received the highest number of awards in network quality for the 29th time as compared to all other brands in the J.D. Power 2003-2022 Volume 1 and 2 Wireless Network Quality Performance Studies. Network Quality measures customers’ satisfaction with their network performance with wireless carriers. For J.D. Power 2022 award information, visit jdpower.com/awards for more details.

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