A new option arrives with Verizon Spanish chat

Full Transparency

Our editorial transparency tool uses blockchain technology to permanently log all changes made to official releases after publication.

More of our content is being permanently logged via blockchain technology starting [10.23.2020].

Learn more
A New Option Arrives With Verizon Spanish Chat

Hispanics are avid technology users, mobile dominant and lead in the use of social networking to communicate with friends and family. With Hispanics representing 18% of the U.S. population, and 29% of them being Spanish preferred, Verizon is taking another step forward in enhancing the customer service experience for this consumer base with the launch of Verizon Spanish Chat – an online chat for wireless customer support service offered in Spanish.  

Launched on August 23, 2015, the new online service provides yet another channel for customers who prefer Spanish to engage with Verizon’s customer support team in-real time for everything from general inquiries and billing questions, to tech support and global questions. The Spanish Chat service team is based in El Paso, TX and hours of operations are Monday through Friday from 6:00 a.m. – 11:00 p.m. MST, and Saturday through Sunday from 9:00 a.m. – 9:00 p.m. MST.

Through the launch of Verizon Spanish Chat, Verizon is demonstrating its commitment to delivering on the promise of the digital world to address and solve for the needs of the Hispanic community, and provide a best-in-class service experience.
 

Related Articles

07/09/2015
Speech scientist. Machine learning data scientist. Consumer intelligence analyst.
06/18/2015
Two technical support specialists from Verizon share what it’s like to work in this role and why it was the right career choice for them.