Get your coffee faster.
How Crowd Analytics elevates customer experiences.
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On today’s episode of Up To Speed, host Raquel Wilson shared the benefits of our Crowd Analytics technology powered by our Verizon 5G Ultra Wideband.
Crowd Analytics uses 5G and Multi-access edge computing (MEC) to analyze crowd density data, and then offers solutions that elevate customer experiences. Think: reduced wait times at stadium concession stands or finding the quickest way through security at a concert venue.
The innovative technology is already in use at our Basking Ridge office to improve the overall V-team experience.
So how exactly does it work? It starts with LIDAR and People sensors. The sensors gather information about the movement of crowds and share that information with a computer based analytical software solution. It essentially helps people know how busy a certain location is at any given time.
To learn more about how this data is captured and analyzed, Raquel spoke to Product Development Manager Vinny Caputo.
“V Teamers at Basking Ridge can access the Crowd Analytics dashboard from VZ Web,” Vinny said. “They will be able to see real time Crowd Analytics data to determine when is a good time to grab a cup of coffee, stop by the help desk, or swing through the cafeteria.”