From tragedy arose heroes.

By: Andy Choi
Manager - Corporate Communications

The stories of V Teamers post-9/11, like you’ve never heard before.

Full Transparency

Our editorial transparency tool uses blockchain technology to permanently log all changes made to official releases after publication. However, this post is not an official release and therefore not tracked. Visit our learn more for more information.

Learn more

Twenty years ago, while we watched the events of 9/11 unfold, thousands of first responders ran towards danger, including our very own engineers and technicians who embodied our Credo and ran towards the crisis.

Today, we take time to honor those we lost, including V Teamers Donna Bowen, Derrick Washington and Leonard White. Their spirits live on in the work our V Team continues to do creating the networks that move the world forward.

Opt in to 9/12: The Untold Story of Reconnecting New York

What many of our younger V Teamers may not know is that in the days following 9/11, our technicians and engineers worked tirelessly to reconnect communications in downtown Manhattan. Today, we highlight those untold stories with an experience - The Untold Story of Reconnecting New York.

See, hear and explore what it was like to walk in their shoes — hour by hour, minute by minute — in a real-time immersive experience that takes place entirely in your text messages.

You can opt in to this experience by texting 912 to 1-855-660-0912 today and the experience will begin on 9/12. For users who text the number on 9/12 or any days after, you will participate in the experience the following day.

Here for you

Hearing stories that involve the events of 9/11 can bring back painful memories. If you need assistance during this difficult time, you are not alone. We invite you to use Verizon’s Employee Assistance Program (EAP), which provides confidential access to resources and services to help. The EAP is available 24 hours a day, 7 days a week at 1-888-441-8674.

Tell us what you think of Up To Speed.

V Team, go to VZWeb to join the conversation

Related Articles


Get all the details on what it means for the community, customers, and network as Verizon becomes the first Cornerstone partner for the Titan’s new stadium. Plus, Galaxy Day is tomorrow!


Keeping you up to speed on everything inside and around Verizon. Bringing you stories on how technology and the people behind it are building the future