Cybersecurity
glossary

Stay a step ahead of the scammers. Educate yourself on some of the most common frauds and scams.

Phishing

Phishing is a type of social engineering attack. Fraudsters use phone, email and text message campaigns aimed at creating a sense of urgency, curiosity or fear in victims. It then prods them into revealing sensitive information, clicking on links to malicious websites, or opening attachments that contain malware.

What is an example of phishing?

An example is an email ot text message sent to users of an online service that alerts them of a policy violation requiring immediate action on their part, such as a required password change. It includes a link to an illegitimate website—nearly identical in appearance to its legitimate version—prompting the unsuspecting user to enter their current credentials and new password. Upon form submission the information is sent to the attacker.

Tips to protect yourself from phishing.

Slow down. Criminals want you to act first and think later. Legitimate organizations will never ask for personal details via emai or text message.

Be suspicious of any unsolicited messages. Don't ever click on links contained in an email  or text message that goes to a website unless you are absolutely sure it is authentic. If you have any doubt, you should open a new browser window and type the URL into the address bar.

Use a secure website. You should always, where possible, use a secure website (indicated by https:// and a security “lock” icon in the browser’s address bar) to browse, and especially when submitting sensitive information online, such as credit card details.

What should you do if you receive suspicious texts or emails from Verizon?

Suspicious emails:

Forward any suspicious email you receive immediately to phishing@verizon.com. In your email, please include your

  • Name
  • Account number
  • Phone number

 

Suspicious text messages:

We will occasionally send text messages to our customers, for example, to notify you of an upcoming bill payment, or to send a One Time Password (OTP).

Verizon does not send texts to: 

  • Ask for credit card/payment information. Never give personal or payment information to a sender of suspicious, unsolicited or unwanted text messages.  
  • Ask for your username, password or account PIN, social security number or other sensitive account or personal information.

Receiving a suspicious message typically will not put you at risk if you do not reply, click on links, or share any personal information. If you receive a suspicious text message claiming to be from Verizon, please forward it to us right away at S-P-A-M (7726), then delete it. 

If you did click or provide personal information in response to a suspicious text message, you should contact customer support to help secure your account, and reach out to any financial institutions or other services you believe may be impacted. You can also download the My Verizon App for Android and iOS devices to access enhanced account security features and  secure communications with Verizon.