Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Email Print

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
Avg. rating of 24 users

Verizon Unlawful Call Center


The Verizon Unlawful Call Center (UCC) specializes in calls that fall into one of the categories listed below. To use the services of the UCC, you must be willing to take legal actions against the caller.

Examples of unlawful calls:

  • Threat to Life (yours or someone else's)
  • Bomb Threats
  • Bodily Harm
  • Excessive Obscene or Harassing Calls (The definition of excessive varies by state but generally means more than two to five calls.)
  • Kidnapping

Verizon regularly works with Law Enforcement agencies to resolve unlawful call complaints. The Law Enforcement agency investigates all calls involving bodily harm, bomb threats and kidnapping.

Unwanted Calls are usually not against the law and typically include:

  • Fax calls
  • Hang-up calls
  • Computer calls
  • Solicitation calls
  • Robocalls
  • Telemarketing calls
  • Debt collection calls
  • Obscene or Harassing Calls*
*If calls of this nature are deemed excessive, and you are willing to prosecute, we will handle as an unlawful call.

If you want to establish a case, call the Verizon Unlawful Call Center at 1.800.257.2969, Monday - Friday, 8:30 a.m. - 5 p.m. with your complaint number to open a case.

If you want to hear a recorded message about how to use Call Trace, call 877.TRACE4U (1.877.872.2348) at any time.

Verizon will store Call Trace information for 90 days. You will be notified within 30 days if there is enough Call Trace information to be sent to a law enforcement agency. The action taken by law enforcement may vary by area. The records of all traced calls will be released to a law enforcement agency only.


See Also:


Please rate this article
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Did You Know?

Many equipment problems can be fixed in less than 5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house.

Get Answers from your automated agent


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411