To make a payment arrangement over the phone call us at 1.800.Verizon (1.800.837.4966), say:
Payment Arrangements > Follow the instructions
Note: Making a Payment Arrangement won’t prevent a late payment charge; the late payment charge may still apply if payment is received after your due date.
Suspension and late notices
If you received a suspension or late notice, you’ll need to make a payment or schedule a Payment Arrangement online or call us at 1.800.Verizon (1.800.837.4966) to avoid possible interruption of service.
Frequently asked questions
My account is suspended. How can I restore service?
If you pay your past due amount, most services will be restored within one hour. If your services aren’t restored after an hour, give us a call at 1.800.Verizon (1.800.837.4966).
When should I schedule a Payment Arrangement?
If your account is eligible, you can schedule a Payment Arrangement to protect your services from possible interruption if your payment won’t reach us by the due date on your bill. When you schedule a Payment Arrangement, you’ll be allowed extra time to pay the balance due.
Note: Making a Payment Arrangement won’t prevent a late payment charge; the late payment charge may still apply if payment received after your due date.
Is scheduling a payment the same as scheduling a Payment Arrangement?
No. When you schedule a payment, you’re authorizing Verizon to withdraw the payment from your selected account on the date specified. A Payment Arrangement is an agreed upon plan for paying your account balance (current or past due) on or before a specified date.
I set up a Payment Arrangement and also scheduled a payment, but now I need to change the payment date I selected. Do I need to update both the payment arrangement and scheduled payment date?
Yes, please be sure to update both. Updating the Payment Arrangement date alone won’t change when the payment will withdraw from your specified payment account.
I never received a bill and was suspended for non-payment. What should I do?
If you have not received a bill, we will need to verify that we have the correct billing address. You can do this in the My Fios app or online in My Verizon where you can also view your bill and make a payment to have your services restored.
I made a payment but my services aren’t restored yet.
Most services are restored in within 1 hour. If it’s been at least one hour since you paid the full restoral amount, call us. 1.800. Verizon (1.800.837.4966).
Will my services be suspended if I have an open dispute/claim?
If you have an open dispute/claim on your account, we won’t suspend services for the disputed amount. All undisputed charges must be paid to avoid suspension of service.
I made a payment but still received a letter or call regarding my past due balance. Is my payment missing?
Your payment may have been on its way to us but not yet received when you received a letter or a call. Here’s how you can review your payment history to ensure that we received payment.