Confirm your payment was received
Confirm your payment was received or check payment history in the My Fios app or in My Verizon.
Select the method you would like to confirm:
-
My Fios app
Download nowTo confirm your payment was received in the My Fios app select Bill from the dashboard then select Payments.
Don’t have the My Fios app?
My Verizon
To confirm at My Verizon, sign in and:
- Hover over Billing > select View Bill > Recent Payments
Fios TV
Did you know if you have Fios TV, you can view your bill and confirm your payment on screen using your remote control?
Here's all you have to do:
- Press the Menu button on your Fios TV Remote Control
- Select Customer Support, press the right arrow button, scroll to My Account and press OK
- From the Bill & Payment menu, press the right arrow button and select View My Bill
Autopay
Take the hassle out of making sure that your Verizon payment was received on time. Sign up for Auto Pay and you won’t have to worry about a delayed payment again!
Frequently asked questions
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Can I get a receipt of my payment in My Verizon?
Yes, you can print a receipt from the confirmation page that’s shown after you complete an online payment. You can also view all the payments you’ve made during the last 18 months on the Payment History page in My Verizon. To access a printable version of this page, click Print Payment History.
Be sure to opt in to bill notifications and you’ll receive a payment confirmation email or text alert.
I paid my bill at an authorized payment location. How can I confirm that you received the payment?
We’ll receive real-time notification within 30 minutes of your payment whenever you pay at an authorized payment location.
I paid at an authorized payment location a few days ago, but still don’t see it applied to my bill. What should I do?
-
My Fios app
To confirm your payment was received in the My Fios app select Bill from the dashboard then:
- select Payments
Don’t have the My Fios app?
My Verizon
To confirm at My Verizon, sign in and:
- Hover over Billing > select View Bill > Recent Payments
Don’t have the My Fios app?
If it's still not there, give us a call with your receipt handy and we will investigate for you.
I didn’t see my payment on my last bill. What should I do?
Confirm nowIt’s possible your payment didn't arrive in time for the end of the billing cycle. Confirm your payment was received in the My Fios app or by signing in to My Verizon.
Select the method you would like to confirm:
-
My Fios app
Download nowTo confirm your payment was received in the My Fios app select Bill from the dashboard then select Payments.
Don’t have the My Fios app?
My Verizon
To confirm at My Verizon, sign in and:
- Hover over Billing > select View Bill > Recent Payments
Don’t have the My Fios app?
If it's still not there, give us a call with your receipt handy and we will investigate for you.
Confirm payment or check payment historyNeed more support?