Support Billing & Account Why Did Your Bill Go Up?
Why did my bill go up?
There are several of things that can impact your bill.
  • If you were on a promotion that has ended
  • A change in your service resulting in a one-time fee
  • A prorated month charge for a new service.
  • A late payment charge
  • Usage charges such as toll or long distance including international calls, Pay per View or On Demand
  • Tax fees can vary slightly depending on the number of days in your billing cycle
  • Repair charges

Why did your bill go up?

One-time Charges/Activities

Your bill can go up because of one-time charges/activities. These can include, but is not limited to:

  • Late fees
  • On Demand or Pay Per View purchases
  • Equipment purchases
  • Installation or activation charges for new services

You can view your bill in the My Fios app and within My Verizon to see what may have caused your bill to increase or decrease.

View bill
  • Learn ways to view your bill

  • Select the method you’d like to view your bill:

    • My Fios app

    • To view your bill in the My Fios App select Bill from the dashboard.

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      Download now
    • My Verizon

    • To view your bill in My Verizon, sign in and:

      • Hover over Billing > select View Bill

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    Note: These charges can be found under “One-Time Activities” on your bill. Once signed in you'll be shown a chart comparing your last bill to your current bill. This bill comparison will list what changed and provide you with the option to view more details.

Things that can impact your bill

For more details on why your bill may have gone up, select from the below the one-time charge / activities that may occur with your account.

Fees

  • Late payment charges

  • In applicable areas, we may charge a late payment fee when full payment has not been received by the billing due date.

  • Unreturned equipment

  • Customers who remove Fios equipment from their account or disconnect their TV and/or Internet service must return their set-top boxes or routers to Verizon no later than 30-days from the disconnect date to avoid unreturned equipment fees.

    Please note:

    • Our system can identify Fios equipment that has been retired (end of life). Retired equipment does not have to be returned and is not subject to any unreturned equipment fees.
    • If you initially rented a Fios router and later switched over to one you own, you must return the Fios router no later than 30-days from the swap date in order to avoid any unreturned equipment fees.

     

  • Early termination of your service

  • Early termination fees apply when:

    • All services on an account have been terminated prior to the end of a 2-year agreement
    • A 2-year agreement has been changed to a month-to-month bundle before the end of the agreement
    • A triple play bundle has been changed to a stand-alone service before the end of a 2-year agreement.

     

  • Restoration of your service

  • A restoral fee may be applied when service has been restored after a vacation suspension or a suspension occurring due to non-payment.

    Things to know about non-payment restoral fees:

    • When an account has a past due amount, the account owner will be sent a notice of suspension via email and/or letter that will request that the customer make a payment arrangement or full payment to avoid interruption.
    • If the customer does not set up a payment arrangement, breaks the terms of the arrangement, or fails to make full payment when required, the services will be suspended. After a payment has been made to restore the service, a restoral fee will automatically be added to the account.

    Things to know about vacation suspend fees:

    • In some areas, a restoral fee will be added when service has been restored after a vacation suspension.

    Learn more

Purchases

  • Partial month charges when adding a service

  • Verizon bills one month in advance, so your first statement will include partial month charges for the current month, as well as charges for the following month. Monthly charges are prorated per the number of days you are billed during your 30-day billing cycle. When you make changes to your account following your service installation, (by adding or deleting services or packages, for example), partial month charges will appear as well.

  • On Demand or Pay Per View purchases

  • Pay Per View

    Pay Per View (PPV) is a fee-based service that allows you to purchase access to specific television events like live sporting events and concerts using your remote control. While there is no ordering charge for a PPV event (even if one requires agent help), the cost of the event itself will appear as an additional charge on your next bill.

    On Demand

    On Demand lets you watch movies, favorite TV shows, premium channel content, and other TV programming as you want. While some content will be provided free of charge, other shows must be rented. If there is a fee for the content, the cost of the show rental will appear as an additional charge on your next bill. Rented content is only viewable for 48 hours from the time you make your selection. If the show is selected again after the initial 48-hour period has expired, the account will be charged again.

Other

  • Balance forward from previous bill

  • If you don’t pay the entire amount of your bill, you’ll have a balance forward. These charges will be added to your next bill. This does not affect your current charges but the overall amount due will increase duo the carryover. Details on your carryover balance can be found at My Verizon or on the My Fios app under “Previous Period”.

  • Promotional discount expiration

  • There may be a promotional discount applied when you sign up for a contract. Often, these promotions expire, and you may see an increase in your bill.

    Check your bill for the date your promotion will expire. Promotional Discounts can be viewed on your online bill or on the My Fios app under “Your Discounts”.

  • Taxes and surcharges

  • Taxes and surcharges can vary depending on how many days are in the month. This may cause your bill to be slightly different each month.

  • Toll calling (long distance, regional and local)

  • Depending on the type of service you have, you may be charged for making long distance, region and local calls.