Support Billing & Account Why Did Your Bill Go Up?
Why did my bill go up?
There are several of things that can impact your bill.
  • If you were on a promotion that has ended
  • A change in your service resulting in a one-time fee
  • A prorated month charge for a new service.
  • A late payment charge
  • Usage charges such as toll or long distance including international calls, Pay per View or On Demand
  • Tax fees can vary slightly depending on the number of days in your billing cycle
  • Repair charges

Why did your bill go up?

One-time Charges/Activities

Your bill can go up because of one-time charges/activities. These can include:

  • Late fees
  • On Demand or Pay Per View purchases
  • Equipment purchases
  • Installation or activation charges for new services

You can view your bill in the My Fios app and within My Verizon to see what may have caused your bill to increase or decrease.

View bill

Select the method you’d like to view your bill:

  • My Fios app

  • To view your bill in the My Fios App select Bill from the dashboard.

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  • My Verizon

  • To view your bill in My Verizon, sign in and:

    • Hover over Billing > select View Bill

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Note: These charges can be found under “One-Time Activities” on your bill. Once signed in you'll be shown a chart comparing your last bill to your current bill. This bill comparison will list what changed and provide you with the option to view more details.

Promotional Discount Expired

There may be a promotional discount applied when you sign up for a contract. Often, these promotions expire, and you may see an increase in your bill.
Check your bill for the date your promotion will expire. Promotional Discounts can be viewed on your online bill or on the My Fios app under “Your Discounts”.

Partial Month Charges When Adding a Service

Verizon bills one month in advance, so your first statement will include partial month charges for the current month, as well as charges for the following month. Monthly charges are prorated per the number of days you are billed during your 30-day billing cycle. When you make changes to your account following your service installation, (by adding or deleting services or packages, for example), partial month charges will appear as well.

Toll Calling (Long Distance, Regional and Local)

Depending on the type of service you have, you may be charged for making long distance, region and local calls.

Balance Forward

If you don’t pay the entire amount of your bill, you’ll have a balance forward. These charges will be added to your next bill. This does not affect your current charges but the overall amount due will increase duo the carryover. Details on your carryover balance can be found at My Verizon or on the My Fios app under “Previous Period”.

Taxes and surcharges

Taxes and surcharges can vary depending on how many days are in the month. This may cause your bill to be slightly different each month.