Existing user?
Sign in to manage & troubleshoot your services.
Why did your bill go up?
One-time Charges/Activities
Your bill can go up because of one-time charges/activities. These can include, but is not limited to:
- Late fees
- On Demand or Pay Per View purchases
- Equipment purchases
- Installation or activation charges for new services
You can view your bill in the My Fios app and within My Verizon to see what may have caused your bill to increase or decrease.
Things that can impact your bill
For more details on why your bill may have gone up, select from the below the one-time charge / activities that may occur with your account.