Support Billing & Account Why Did Your Bill Go Up
Why did my bill go up?
There are several of things that can impact your bill.
  • If you were on a promotion that has ended
  • A change in your service resulting in a one-time fee
  • A prorated month charge for a new service.
  • A late payment charge
  • Usage charges such as toll or long distance including international calls, Pay per View or On Demand
  • Tax fees can vary slightly depending on the number of days in your billing cycle
  • Repair charges

Why did your bill go up?

One-time charges/activities

Your bill can go up because of one time charges/activities
One-time charges/activities include:

  • Late fees
  • On Demand or Pay Per View Purchases
  • Purchase of equipment
  • Installation or Activation Charges for new services

These charges can be found under “Your One-Time Activities” on your online bill.

Promotional Discount Expired

There may be a promotional discount applied when you sign up for a contract. Often, these promotions expire, and you may see an increase in your bill.
Check your bill for the date your promotion will expire. Promotional Discounts can be viewed on your online bill or on the My Fios app under “Your Discounts”.

Partial Month charges when adding a service

Verizon bills one month in advance, so your first statement will include partial month charges for the current month, as well as charges for the following month. Monthly charges are prorated per the number of days you are billed during your 30-day billing cycle. When you make changes to your account following your service installation, (by adding or deleting services or packages, for example) partial month charges will apply as well.

Toll Calling (Long Distance, Regional and Local)

Depending on the type of service you have, you may be charged for making long distance, region and local calls.

Balance Forward

If you don’t pay the entire amount of your bill, you’ll have a balance forward. These charges will be added to your next bill. This does not affect your current charges but the overall amount due will increase duo the carryover. Details on your carryover balance can be found at My Verizon or on the My Fios app under “Previous Period”.

Taxes and surcharges

Taxes and surcharges can vary depending on how many days are in the month. This may cause your bill to be slightly different each month.

Sign in to My Verizon or the My Fios app to see what changed with your bill.

You can sign into My Verizon or the My Fios app to see what has caused your bill to increase or decrease.
Simply sign in, select view bill and you’ll be shown a chart comparing your last bill to your current bill. This bill comparison will list for you what changed and provide you with the option to view more details.

Need more support?