Why did your bill go up?

One-time Charges/Activities

Your bill can go up because of one-time charges/activities. These can include, but is not limited to:

  • Late fees
  • On Demand or Pay Per View purchases
  • Equipment purchases
  • Installation or activation charges for new services

You can view your bill in the My Fios app and within My Verizon to see what may have caused your bill to increase or decrease.

View bill

Things that can impact your bill

For more details on why your bill may have gone up, select from the below the one-time charge / activities that may occur with your account.




Why did my bill go up?
There are several of things that can impact your bill.
  • If you were on a promotion that has ended
  • A change in your service resulting in a one-time fee
  • A prorated month charge for a new service.
  • A late payment charge
  • Usage charges such as toll or long distance including international calls, Pay per View or On Demand
  • Tax fees can vary slightly depending on the number of days in your billing cycle
  • Repair charges