myAccess for Fios Customers - Terms

myAccess provides special offers and benefits, including the chance to claim Local Passes. Any information collected by us based on your participation in myAccess is governed by the Verizon Privacy Policy.

myAccess is separate from any other rewards or loyalty program previously or currently offered by Verizon wireless, and is subject to the Verizon wireless Customer Agreement. Any other rewards or loyalty program is governed by terms of that program.

Eligibility for myAccess

myAccess is available for consumers residing in the United States (excluding the US territories of Guam, Puerto Rico, and the Virgin Islands) with a smartphone or tablet on a postpaid account in good standing, except for lines with devices or plans meant for children under the age of 18, such as lines linked to Verizon Family accounts or Disney Edition tablets. More information about myAccess is available at our myAccess FAQs or visit the myAccess website.

Managing Your Account

You can view your available offers and benefits from the My Verizon app or My Verizon online. By participating in myAccess, you agree that we may send you information about myAccess via email, mail, text or push notifications through the My Verizon app on your smartphone or tablet.

Offers and Benefits

Available offers and benefits are carefully selected just for you and may change at any time based on availability, geographical location and preferences. Each offer will have its own terms that apply, which may include an expiration date or require you to share information with the company providing the offer or discount. We are not responsible for any content or offers provided by any partner. The information you provide to the partner to claim or use an offer or benefit is subject to the privacy policy of the partner. When you claim and use an offer or benefit, you release Verizon wireless and all of its affiliates from liability for your claim and/or usage, and for your participation in myAccess. Some offers and benefits have additional terms. All account roles can claim and use offers. Use of certain offers by a line member may require action by an account owner or manager.

Local Passes

Local Passes are offers for certain entertainment and sporting events located around the country. Local Passes can also include special access to events that are limited in quantity. All account roles, including line members, are eligible to claim Local Passes. Local Passes may only be claimed once every six (6) months, while high-value Local Passes may only be claimed once every twenty-four (24) months, per account. Local Passes are available in limited quantities on a first-come, first-served basis, while supplies last.

Verizon is committed to creating a safe, comfortable and enjoyable experience at Verizon Access events. You and your guest(s) are expected to respect other guests and staff at the event and refrain from using foul or offensive language, obscene gestures, or behavior that is unruly, disruptive, threatening or violent in nature. We and our partners reserve the right to deny entry to, or remove, you and your guest(s) from the venue if you or your guest(s) engage in such behavior. Those who are removed from a Verizon Access event for their behavior may be prohibited from participating in future Verizon Access events, at Verizon’s sole discretion. By claiming this Local Pass, you agree to abide by any venue health and safety measures in effect at the time of the event, which may include, but are not limited to; wearing masks, completing a health survey and/or temperature check, providing proof of vaccination status and/or providing proof of negative COVID-19 status. You assume all risks, hazards, and dangers arising from, or relating in any way to, the risk of contracting a communicable disease or illness - including, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted - and you hereby waive any and all claims and potential claims against Verizon and any Local Pass providers relating to such risks, hazards, and dangers. Local Passes are rewards for certain entertainment and sporting events located around the country. Local Passes can also include special access to rewards that are limited in quantity. All account users, including enrolled line members, are eligible to claim Local Passes as long as they meet eligibility requirements. Local Passes may only be claimed once every twelve (12), six (6), or three (3) months depending on the offer, while high-value Local Passes may only be claimed once every twenty-four (24) months per account. Claiming a Local Pass will not affect the ability of an Account Manager/Owner to claim a Monthly Reward or vice versa. This high-value Local Pass includes a ticket for the account user and guest(s) to attend. Attendees must be eighteen (18) or older, or accompanied by an adult. Must be twenty-one (21) or over to drink alcoholic beverages and must do so responsibly. The Local Pass has no cash value or equivalent, and may not be exchanged, transferred, resold, or substituted for cash, merchandise or services. By claiming this Local Pass, you agree that we may share your [and your guest's] contact information with the partner providing the Local Pass, including but not limited to your name, address, telephone number, and email address. If, after claiming the Local Pass, the Local Pass becomes unavailable, Verizon, in our sole discretion, may substitute a Local Pass of similar or greater value. Event date and times, and seating, are determined at our sole discretion and are subject to change. If you have claimed a Local Pass and can no longer attend the event on the specified event date, we require a minimum of 30 days' notice in order to release the Local Pass to other customers. Your Local Pass will be deemed claimed if we do not receive the required cancellation notice at least 48 hours prior to the event date and you do not return all physical tickets or passes that have been distributed to you (if applicable). To notify Verizon of your cancellation, contact us at 1.866.895.5579 8AM - 8PM ET (Mon-Fri) and 8AM - 6PM ET (Sat-Sun). High-value Local Passes may be subject to a longer notice period and different cancellation procedures, which will be set forth in special terms applicable to that Local Pass. We are not liable for replacing any lost, mutilated or stolen tickets, event passes, or Reward codes. If the event, or any events in connection with it, do not take place as scheduled, or are cancelled for any reason, including due to Acts of God (such as, but not limited to, fires, explosions, earthquakes, and floods), acts of terrorism, civic disturbances, work stoppage or any other natural disaster, that portion of the Local Pass will not be offered and no additional substitution or compensation will be provided. Any applicable federal, state and/or local income and other taxes on the Local Pass are your sole responsibility. You and your guest(s) agree to comply with all applicable terms, rules and regulations including, but not limited to, venue regulations, Local Pass Terms and Conditions, and any other terms and conditions listed on the back of the ticket. We and the venue reserve the right to deny entry to, or remove, you and your guest(s) from the venue if you or your guest(s) engage in disruptive behavior, with no further compensation or liability of any kind to you or your guest(s) (as applicable). Neither we nor the venue shall have any responsibility or liability whatsoever for any property loss, damage, personal injury, or death in connection with any Local Pass provided as part of the Verizon Access program and/or any person's participation in the event or related events. Anyone who willfully or intentionally violates, or refuses, fails or neglects to comply with these Terms & Conditions may be subjected to penalties, including but not limited to permanent ban from Verizon Access participation and/or termination of their Verizon account(s). Use of the Local Pass and/or attendance at the event and related events constitutes your permission for us and our agencies to use your or your guest's name(s), comments and/or likenesses and photos in advertisements and social media for purposes of advertising and trade without further compensation to you or your guest(s), unless prohibited by law. You and your guest(s) agree to confirm such permission in writing at our request without compensation.

Termination or Changes to myAccess

If you terminate your Verizon wireless Account, you will lose any saved myAccess offers and other benefits. We may monitor your myAccess activity for compliance with the Terms. We can suspend or terminate your myAccess access at any time. You may lose previously claimed offers or benefits or the ability to claim new ones if your Verizon wireless account status changes, you fail to make payments on your Verizon wireless account, we suspect fraudulent activity, you sell any tickets or Local Passes you receive from myAccess, or we make changes to myAccess. We may change these Terms at any time, with or without notice. By claiming offers or otherwise participating in myAccess, you acknowledge that you have read, understood and unconditionally accept to be bound by the Terms. Verizon reserves the right to modify, delete or otherwise change any of these Terms in our sole and absolute discretion, without further notice or compensation to you, and you waive any right to receive specific individual notice of such modifications. Verizon reserves this right even if such changes affect the value of any offers or benefits already accumulated and may cancel offers or benefits already accumulated and/or awarded. This means that Verizon may make changes that affect, but are not limited to, how offers and/or benefits are earned or used. This also means that myAccess and any of the associated benefits may be modified or canceled by Verizon at any time.

Any updates to these Terms will be effective immediately upon posting at https://www.verizon.com/support/myaccess-legal/. You may access the Terms on the My Verizon app to review changes to myAccess or the Terms. If you continue to claim offers or benefits after myAccess or the Terms change, it means you are accepting the changes to myAccess and the Terms.

Limitation of Liability

You and we agree to limit claims against each other for damages or other monetary relief to direct damages. This limitation and waiver will apply regardless of the theory of liability. This limitation of liability also applies if you bring a claim against the companies providing offers or benefits, to the extent we would be required to indemnify those companies against any claims. You agree we aren't responsible for problems caused by the company providing the offer or benefit, or the event sponsor, you, others, or by any act of God.

Additional Questions and Concerns
Please review our myAccess FAQs or visit the myAccess website.

For support, call us at 866-895-5579.