Support Consumer Education

Consumer Education

Verizon provides the Consumer Education portal as part of its commitment to ensure information is easier to find. Listed below are some helpful topics.


Robocalls are phone calls with prerecorded messages.

These calls have increased in recent years because technology has made it cheap and easy for robocallers to make millions of calls from anywhere in the world, while hiding their identities by displaying fake Caller ID information.

To find out more about Robocalls and how to stop unwanted calls, visit:

Stop unwanted calls

Lifeline Discount Program

Lifeline is a government assistance program that offers telephone discounts to qualified low-income customers.

If you qualify for the Lifeline discount service, you are eligible to receive a reduced rate on your Verizon monthly bill.

Service outages

In the event of a power outage, you won’t be able to make or receive calls, including calls to 911, unless you use a landline or cell phone.

See also:

Support boundaries

What does Verizon support?

Generally, Verizon supports the software and equipment provided with your Verizon service, but we cannot support software and equipment that you obtain from third parties.

Want to learn more about support boundaries? Click here.

Open Internet Principles

Verizon supports the Open Internet, and is committed to offering services that allow our customers to take full advantage of all of the lawful content and services that the Internet has to offer.

To learn more about Verizon’s commitment to our broadband Internet access customers, click here.

Internet Protocol version 6 (IPv6)

IPv6 is the latest universal address format used to identify the location of every computer or device accessing the Internet.

Click here to learn more about IPv6.

Unique Identifier Header (UIDH)

Verizon Wireless includes a Unique Identifier Header (UIDH) in the address information that accompanies Internet (http) requests transmitted over our wireless network.

To get a better understanding of what UIDH is, how it is used and the options customers have, see:

Unique Identifier Header FAQs


In order for Verizon to offer you your favorite channels, we need to obtain rights from media companies and broadcasters.

To learn more information about this process, click here.

More consumer information

We are here to help make things easy when choosing and using Verizon internet, TV and phone services.

Explore these articles for guidance and answers to your questions.


We can help you stay up-to-date with technology terms, definitions and acronyms with the Verizon Glossary. We have combined glossaries from several sources to make it easier to find the definitions you need.