Fios Network Adapter

Frequently asked questions

• What is the Fios Network Adapter?

• The Fios Network Adapter (FNA) brings Ethernet wired speeds to the entertainment center and other locations, delivering HD video, online gaming, and high-speed networking. The device connects to your existing coaxial network and provides for up to four Ethernet ports with the reliability and performance of a wired connection.

  The Fios Network Adapter leverages MoCA technology. MoCA, which stands for "Multimedia over Coax Alliance"”", delivers a high-speed Ethernet connection, but delivers it using your existing coaxial cable (the wire you use to receive cable TV) to any room in your home that has a coaxial outlet.

  This means you can connect a device in the home theater, even bring an awesome gaming experience to the basement, without having to run Ethernet cable all over the house or struggle with wireless dead zones or spotty signal strength.

• Do I need more than one Fios Network Adapter?

• You only need to connect one Fios Network Adapter to the coaxial network in order to provide for high speed Ethernet connectivity. The device (i.e. router) feeding the broadband service to the coaxial network will dictate what MoCA protocol used by your home coaxial network. The Fios Network Adapter is capable of supporting Bonded MoCA 2.0, yet it is also backward compatible to support earlier MoCA protocols (non-bonded MoCA 2.0, 1.1, and 1.0). This means that the Fios Network Adapter will adapt to any of these MoCA protocols supported by your home network and still take advantage of your coaxial network without necessarily having to upgrade existing devices.

• How do I get my home coaxial network to support Bonded MoCA 2.0 in order to maximize speeds?

• If your coaxial network is operating with an earlier MoCA protocol, one method to introduce Bonded MoCA 2.0 is by using two Fios Network Adapters as follows:

  1. Connect the first Fios Network Adapter between the router and the coaxial network on the near end in order to introduce Bonded MoCA 2.0.
     1. Connect an Ethernet cable from a LAN Ethernet port on your router to a LAN Ethernet port on the first Fios Network Adapter.
     2. Connect a coaxial cable from the first Fios Network Adapter to a coaxial outlet in your home.
  2. Connect the second Fios Network Adapter, as per the installation guide, at the far end to provide the high speed Ethernet connection to the end device (HDTV, streaming media device, gaming console, etc.)

   

• How many devices can I connect to the Fios Network Adapter?

• With four Ethernet ports, the Fios Network Adapter ensures you’ll have more wired connections for the devices in the home entertainment center, home office, or other high-density locations. Connect your HD television, streaming media device, gaming console, and more. Each Ethernet port supports 10/100/1000 Base T 802.3ab Ethernet LAN.

  Note: 1000 BaseT speeds may be restricted by MoCA protocol being used.

  The Fios Network Adapter has one coaxial jack for connecting to your home’s coaxial network. The Fios Network Adapter supports bonded MoCA 2.0 and is backward compatible to non-bonded MoCA 2.0, 1.1 and 1.0.

   

• How many Fios Network Adapters can I place on my home coaxial network?

• A Fios Network Adapter is considered as a node on the home coaxial network and the MoCA network can support up to 16 nodes (includes network connection / router.) To determine how many devices are on the home coaxial network refer to your Router’s settings page.

• What end devices are compatible with the Fios Network Adapter?

• This Fios Network Adapter is designed specifically for homes wired with coaxial cable and is compatible with virtually any device that has an Ethernet port, including Blu-ray, Xbox 360, PS3, streaming media devices, computers and more. It does not support homes with satellite TV.

  The Fios Network Adapter includes TR-069 support, giving Verizon the ability to remotely manage and troubleshoot the adapter to ensure a flawless customer experience.

• Why are my connections speeds so slow?

• If you are experiencing performance/throughput issues with connection to your Fios Network Adapter, the following should be check:

  • Run speeds test of incoming broadband service (router or modem) to assure that broadband service is healthy
  • Check for faulty/outdated coaxial splitters and connections within your coaxial network that may be restricting speeds
  • Check that other devices connected to your coaxial network are not hoarding available bandwidth.