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Support

NETGEAR Orbi™ Tri-Band WiFi System

Learn about the NetGear Orbi Tri-band Wi-Fi system:

Includes an Orbi WiFi router and satellite that delivers a strong and fast WiFi signal throughout your home
Covers up to 5,000 square feet with high-performance WiFi
State-of-the-art, customizable and expandable Orbi WiFi system has your connected home covered for today and in the future.

User guides
Installation Steps
Installation FAQs

Installation Steps

Installation can be done in 3 key steps:

Expand All

1. Install Orbi

Download and Use the Orbi app to install and activate your Orbi router & Orbi satellite.

2. Turn off the Wi-Fi on your Fios router

Fios Quantum Gateway

Use one of the following methods:

Use the My Fios app:

Select Internet from the main screen
Under My Networks, tap Enabled for your Wi-Fi network and switch Enable Private Wi-Fi Access to OFF
Repeat for the other Wi-Fi network listed (2.4 GHz or 5 GHz)
Repeat for any guest Wi-Fi network listed
The Wi-Fi indicator light on your Fios router should be off

Online via My Verizon:

Sign in to your account at Verizon.com/myverizon
Choose Services > Internet > My Networks
Then choose Manage and switch Enable Wi-Fi to OFF
Repeat for the other Wi-Fi network listed (2.4 GHz or 5 GHz)
Repeat for any guest Wi-Fi network listed

Fios Advanced Wi-Fi Router and Other Models

Online via your computer

Open a browser and enter 192.168.1.1
Sign in with your router name and password
- Router name: admin
- Router password: The default password can be found on your router’s label
  Note: If you change the default password, use your new password
Go to Quick Links on the left
Select Change Wireless Settings, then change the button to turn wireless off
The Wi-Fi indicator light on your Fios router should be off.

3. Put your Orbi router in AP mode

Open a browser and type orbilogin.com
Sign in to your Orbi account using your user name admin and admin password created during the Orbi setup
Select the ADVANCED tab > Advanced Setup > Router/AP Mode
Select the AP Mode check box
Click the Apply button (at the top) to save the changes. Your Orbi will reboot. Rebooting will be complete once the satellite’s LED ring light stops glowing magenta. Although you can log back into the Orbi login web page, you don’t need to.

Installation FAQs

Expand All

How do I connect Orbi Router to my Fios router?

Connect one end of the Ethernet cord that came with your Orbi to your Fios router and the other end to the yellow Ethernet port on your Orbi router.

Why do I need to turn off Wi-Fi on my Verizon router?

You will be using your new Orbi WiFi network so turn off WiFi on your Verizon router to ensure all your devices connect to the Orbi WiFi network and to avoid possible interference of having multiple WiFi networks in your home,

How do I turn off Wi-Fi on my Verizon router?

Fios Quantum Gateway

Use one of the following methods:

Use the My Fios app:

Select Internet from the main screen
Under My Networks, tap Enabled for your Wi-Fi network and switch Enable Private Wi-Fi Access to OFF
Repeat for the other Wi-Fi network listed (2.4 GHz or 5 GHz)
Repeat for any guest Wi-Fi network listed
The Wi-Fi indicator light on your Fios router should be off

Online via My Verizon:

Sign in to your account at Verizon.com/myverizon
Choose Services > Internet > My Networks
Then choose Manage and switch Enable Wi-Fi to OFF
Repeat for the other Wi-Fi network listed (2.4 GHz or 5 GHz)
Repeat for any guest Wi-Fi network listed

Fios Advanced Wi-Fi Router and Other Models

Online via your computer

Open a browser and enter 192.168.1.1
Sign in with your router name and password
- Router name: admin
- Router password: The default password can be found on your router’s label
  Note: If you change the default password, use your new password
Go to Quick Links on the left
Select Change Wireless Settings, then change the button to turn wireless off
The Wi-Fi indicator light on your Fios router should be off.

Do I have to manually connect all my devices to my new Orbi Wi-Fi network?

No. When setting up your Orbi with the Orbi app, if you use the same network name and password for your existing Wi-Fi network, your devices will automatically connect to your Orbi WiFi network. This is why it is important that your turn off Wi-Fi on your Verizon router.

What is AP mode and why do I have to put my Orbi into AP mode?

AP mode allows your Orbi to be used as a wireless access point, so your Verizon router can still function as your router.

Your Orbi should be put into AP mode to ensure that all your connected devices work properly and to ensure that you still get all the benefits of the Fios TV app.

How do I put my Orbi into AP mode?

Open a browser and type orbilogin.com
Sign in to your Orbi account using your user name admin and admin password created during the Orbi setup
Select the ADVANCED tab > Advanced Setup > Router/AP Mode
Select the AP Mode check box
Click the Apply button (at the top) to save the changes.
When the page refreshes or asks you to log back in, you’re done!

Why would my experience with the Fios TV app change after installing Orbi?

Some functionality of the Fios TV app is reliant on your Fios router. If you put your Orbi into AP mode, your Fios TV app experience will not change. If you do not put your Orbi in AP mode, you may not be able to access your DVR recordings and your full channel line up through the Fios TV app.

For additional help, visit Netgear.com/Support or by calling Netgear at 888-309-2810

NETGEAR Orbi™ Tri-Band WiFi System

Installation Steps

1. Install Orbi

2. Turn off the Wi-Fi on your Fios router

Fios Quantum Gateway

Fios Advanced Wi-Fi Router and Other Models

3. Put your Orbi router in AP mode

Installation FAQs

How do I connect Orbi Router to my Fios router?

Why do I need to turn off Wi-Fi on my Verizon router?

How do I turn off Wi-Fi on my Verizon router?

Fios Quantum Gateway

Use one of the following methods:

Use the My Fios app:

Online via My Verizon:

Fios Advanced Wi-Fi Router and Other Models

Online via your computer

Do I have to manually connect all my devices to my new Orbi Wi-Fi network?

What is AP mode and why do I have to put my Orbi into AP mode?

How do I put my Orbi into AP mode?

Why would my experience with the Fios TV app change after installing Orbi?

See also:

Fios Network Extenders