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User Guides
Frequently asked questions
What do the router status lights indicate?
Where do I locate my Wi-Fi name and password?
Where do I find my router username and password?
How do I reset my router to the factory default settings?
Retired Equipment
Equipment that has been designated by us as “Retired” identifies a device that originally may have been provided by Verizon but you now own the equipment and are not required to return the equipment to Verizon and are no longer subject to Unreturned Equipment Charges. We may attempt to troubleshoot any problems you have with the equipment or the service but we cannot guarantee that our efforts will be successful.
Returns
Retired equipment does not need to be returned to Verizon. Go Green! Recycle retired equipment. Visit recyclenation.com for electronic equipment recycle centers in your area.
Ready for an upgrade?
We want you to have the best experience possible. If you have an older model router, it may be time for an upgrade. Newer model routers will provide a stronger wireless signal, faster in-home Wi-Fi, and rock solid WPA2 security. Some models include advanced features like Parental Controls, Guest Wi-Fi and remote management with the MyFios app.
To upgrade or for more information, log into your account.
