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Note: This product is no longer available for purchase. It has been replaced by Verizon Protect Home.
Tech Support Pro is a 24/7 personal help desk, ready to support connected device needs.
The Tech Support Pro service offers access to U.S. based technical experts who can help with the installation, set up, configuration, troubleshooting and use of connected devices within your home, including computers, printers, smartphones, gaming consoles, software, applications, and certain "Internet of Things" items that utilize network connectivity to send and receive data. Equipped with remote diagnostics tools, agents can help detect and clear viruses, improve performance with a slow PC, and get all of the customer's non-Verizon devices connected and working correctly. Tech Support Pro doesn't cover the equipment provided by Verizon for use with Verizon services.
This product is no longer available and has been replaced with Verizon TechSure. Verizon Tech Support Pro customers may continue to use Verizon Tech Support Pro, however, if you cancel the service, you would not be able to resubscribe.
Established as a business help desk, Tech Support Pro is designed to support the installation, set up and troubleshooting of networks, computers, printers, smartphones, gaming systems, software, applications and certain "Internet of Things" items that utilize network connectivity to send and receive data. It also offers extended services, including data migration support, and an available smartphone tool. As a Tech Support Pro customer, you have access for an additional charge to Tech on Demand, which makes certified onsite technicians available for assistance with non-Verizon installation and troubleshooting needs. It does not support the equipment provided by Verizon for your Verizon Internet or TV services.
Support areas include, but are not limited to helping you:
This product is no longer available and has been replace with Verizon TechSure.
Certified technicians are available day and night for assistance with non-Verizon devices. You can call 800-837-4966 at any time or download the My Fios app to call a Tech Support Pro agent directly.
As a Tech Support Pro customer you are entitled to unlimited support each month.
If you already have Verizon Broadband you can start using Tech Support Pro immediately. If you are ordering new Verizon Broadband (Fios or HSI), your Tech Support Pro subscription will be available for use as soon as your services are installed.
There is only one number to call for all your tech support questions: 800-837-4966.
As a Tech Support Pro customer you have access, for an additional charge, to Tech on Demand, which makes certified onsite technicians available for assistances with non-Verizon installation and troubleshooting needs. Tech on Demand is provided by an independent provider of professional installation and support services. Tech on Demand services are not provided by Verizon.
Types of service covered may include:
Yes, Tech Support Pro agents are available 24 hours a day, seven days a week, 365 days a year. Call anytime you need technical assistance, even in the middle of the night or on a holiday. We're always here, waiting to help you.
All certified Tech Support Pro agents are located within the United States.
There is no limit to the number of supported devices in your home. However, only the primary Verizon account holder's family may call for technical assistance.
All Tech Support Pro customers are eligible for great features like
You will receive a welcome text when your Verizon Internet service is installed so you can connect to a Tech Support Pro agent for assistance with installation and set-up of 3rd party devices. It does not support the equipment provided by Verizon for your Verizon Internet or TV services.
For only $10.00 per month you will receive unlimited tech support.
Tech Support Pro is a month to month service and can be canceled at anytime without penalty or early termination fees.
Tech Support Pro will be added to your monthly Verizon bill for easy management.
While a software download is not required to receive remote or onsite support, we recommended that you download the Quick Connect software to improve your remote support experience. You are also encouraged to download the MyFios app, which supports easy contact with a Tech Support Pro agent via phone.
Software Requirements:
Hardware Requirements:
You can call 800-837-4966 and a Verizon agent will connect you with a Tech Support Pro agent via a priority queue.
The MyFios app provides immediate contact with a Tech Support Pro agent via phone.
Tech Support Pro includes support for moving up to 50GB of pictures, videos, and music, and provides tools to help customers perform more robust data migration tasks. For more advanced support a fee based service ($40.00) is available for live agent assistance for heavy data migration needs.
The Tech Support Pro service is not transferable to another account. Only the primary Verizon account holder's family may call for technical assistance.