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Support

Tech Support Pro

Note: This product is no longer available for purchase. It has been replaced by Verizon Protect Home.

Tech Support Pro is a 24/7 personal help desk, ready to support connected device needs.

The Tech Support Pro service offers access to U.S. based technical experts who can help with the installation, set up, configuration, troubleshooting and use of connected devices within your home, including computers, printers, smartphones, gaming consoles, software, applications, and certain "Internet of Things" items that utilize network connectivity to send and receive data. Equipped with remote diagnostics tools, agents can help detect and clear viruses, improve performance with a slow PC, and get all of the customer's non-Verizon devices connected and working correctly. Tech Support Pro doesn't cover the equipment provided by Verizon for use with Verizon services.

How do I Learn More about Verizon Tech Support Pro?

This product is no longer available and has been replaced with Verizon TechSure. Verizon Tech Support Pro customers may continue to use Verizon Tech Support Pro, however, if you cancel the service, you would not be able to resubscribe.

Tech Support Pro coverage and usage

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What does Tech Support Pro Cover and How Does it Work?

Established as a business help desk, Tech Support Pro is designed to support the installation, set up and troubleshooting of networks, computers, printers, smartphones, gaming systems, software, applications and certain "Internet of Things" items that utilize network connectivity to send and receive data. It also offers extended services, including data migration support, and an available smartphone tool. As a Tech Support Pro customer, you have access for an additional charge to Tech on Demand, which makes certified onsite technicians available for assistance with non-Verizon installation and troubleshooting needs. It does not support the equipment provided by Verizon for your Verizon Internet or TV services.

Support areas include, but are not limited to helping you:

Locate and remove viruses, plus install and configure anti-virus software
Remove adware/spyware to help stop pop-ups and install/configure anti-spyware software
Tune up your PC to increase speed and performance
Troubleshoot email and software problems
Troubleshoot printer, scanner, digital camera and other peripheral device problems
Connect your wireless and other smart devices : installation, activation, and ongoing support/troubleshooting
Troubleshoot error messages, frozen screens and much more
Perform standard maintenance and Windows updates/patches
Set up and use your mobile devices, including training
Install, configure and train on new software and hardware
Transfer data and pictures from one PC or Mac to another (less than 50GB)

Getting started with Tech Support Pro

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How does a Customer Buy Tech Support Pro?

This product is no longer available and has been replace withVerizon TechSure.

How does a Customer Use Tech Support Pro support?

Certified technicians are available day and night for assistance with non-Verizon devices. You can call 800-837-4966 at any time or download the My Fios app to call a Tech Support Pro agent directly.

As a Tech Support Pro customer you are entitled to unlimited support each month.

How soon after my purchase can I start using Tech Support Pro?

If you already have Verizon Broadband you can start using Tech Support Pro immediately. If you are ordering new Verizon Broadband (Fios or HSI), your Tech Support Pro subscription will be available for use as soon as your services are installed.

How do I know if I should call either a Tech Support Pro agent or the regular tech support number for Verizon?

There is only one number to call for all your tech support questions: 800-837-4966.

Does Verizon Tech Support Pro offer on-site visits to my home?

As a Tech Support Pro customer you have access, for an additional charge, to Tech on Demand, which makes certified onsite technicians available for assistances with non-Verizon installation and troubleshooting needs. Tech on Demand is provided by an independent provider of professional installation and support services. Tech on Demand services are not provided by Verizon.

Types of service covered may include:

Installation - 3rd party device mounting and connection, flat panel TV installation supporting cabling for 3rd party devices, connected locks, smart garage door openers, etc.
Configuration - install and configure gaming consoles, wireless printing, etc.
Moves - reinstall third party devices following relocations and renovations

Using Tech Support Pro

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Is Verizon Tech Support Pro available on weekends and holidays?

Yes, Tech Support Pro agents are available 24 hours a day, seven days a week, 365 days a year. Call anytime you need technical assistance, even in the middle of the night or on a holiday. We're always here, waiting to help you.

Where are Tech Support Pro agents located?

All certified Tech Support Pro agents are located within the United States.

How many devices are covered under my Tech Support Pro subscription?

There is no limit to the number of supported devices in your home. However, only the primary Verizon account holder's family may call for technical assistance.

Getting started with Tech Support Pro

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What else do I get as a Tech Support Pro customer?

All Tech Support Pro customers are eligible for great features like

24-hour Tech Support: Concerns related to installation, configuration, set up and support of a PC, Laptop, smart appliances, Internet of Things products and other non-Verizon devices.
Day of Install Set-Up Advice (over the phone): Support for setting up your devices and connecting them to your home network.
PC Tune Ups: Helps keep machines running at their peak with a total of 5 tune ups annually.
Data Migration: Includes support for moving up to 50GB of pictures, videos, and music, and provides tools to help customers perform more robust data migration tasks.
Tech On Demand: You can pay for a third party professional to help set up and install non-Verizon products in their home (TV's, Computing & IoT products, etc.)
Streamlined IVR & Priority Access: Simplified access to Tech Support Pro agents using the Verizon IVR. Fios Internet customers also have priority access to the first available Verizon care rep.
Verizon Dedicated Reps: Fios Internet customers have access to dedicated reps.
Installation Advantage: Choose preferred morning (or) evening installation windows (Move or change orders Fios Only)

So What Is Day of Installation Support Anyway?

You will receive a welcome text when your Verizon Internet service is installed so you can connect to a Tech Support Pro agent for assistance with installation and set-up of 3rd party devices. It does not support the equipment provided by Verizon for your Verizon Internet or TV services.

Tech Support Pro costs and payment options

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How much does Tech Support Pro cost? Are subscriptions available?

For only $10.00 per month you will receive unlimited tech support.

Is there a minimum commitment with a Tech Support Pro subscription?

Tech Support Pro is a month to month service and can be canceled at anytime without penalty or early termination fees.

How do I pay for my Tech Support Pro subscription?

Tech Support Pro will be added to your monthly Verizon bill for easy management.

Tech Support Pro coverage and usage

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Does Tech Support Pro require a software download or app download?

While a software download is not required to receive remote or onsite support, we recommended that you download the Quick Connect software to improve your remote support experience. You are also encouraged to download the MyFios app, which supports easy contact with a Tech Support Pro agent via phone.

What are the minimum system requirements for the desktop software?

Software Requirements:

Windows XP SP3, Windows Vista, Windows7, Windows 8, Windows 8.1, Windows 10 (32 bit or 64 bit)

Hardware Requirements:

Pentium 233-megahertz (MHz) processor or faster (300 MHz is recommended)
At least 64 megabytes (MB) of RAM (128 MB is recommended)
At least 1.5 gigabytes (GB) of available space on the hard disk

Means of assistance?

You can call 800-837-4966 and a Verizon agent will connect you with a Tech Support Pro agent via a priority queue.

The MyFios app provides immediate contact with a Tech Support Pro agent via phone.

Does Tech Support Pro cover data migration?

Tech Support Pro includes support for moving up to 50GB of pictures, videos, and music, and provides tools to help customers perform more robust data migration tasks. For more advanced support a fee based service ($40.00) is available for live agent assistance for heavy data migration needs.

Is Verizon Tech Support Pro transferable to other people?

The Tech Support Pro service is not transferable to another account. Only the primary Verizon account holder's family may call for technical assistance.