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  • Carrier Freeze to Prevent Slamming Slamming - The unauthorized transfer of your service provider Slamming is an unauthorized change of your local, regional tollĀ or long distance carrier. The service change is unauthorized because the service provider that ordered the change switched your local, regional toll, and/or long distance provider without proof of your authorization and verification.

    Law prohibits telecommunications utilities (telephone companies) from slamming or switching you from one telephone service provider to another without your permission.

    Verizon and all telecommunications companies must have authorization and verification from a customer before changing the customer's local, regional toll and/or long distance service provider.
    Request a carrier freeze to prevent Slamming A carrier freeze prevents the unauthorized change of your local, regional toll, or long distance carrier.

    A freeze ensures that another carrier cannot make a change to your selected local, regional toll, or long distance provider without your permission.

    Contact Verizon to authorize a carrier freeze to one or more of your services.

    Verizon implements the carrier freeze to your account within 24 hours upon receipt of your request.
    Removing a Carrier Freeze You can remove the carrier freeze one of the following ways:
    • Contact Verizon during regular business hours.
    • Send Verizon a written request.

    • Set up a three-way call*.
      Your new carrier and you can call Verizon together during regular business hours to lift the freeze.
    * A requirement of the FCC Slamming Order is that Verizon can accept three-way calls from carriers with Verizon's customers on the line only for the following purposes:
    • To verify the existence of a freeze on the customer's account.
    • To remove the freeze at the customer's request.

    See also: Related Customer Rights and Safety topics
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