Verizon Support
Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Verizon SignIn Alerts


  • Print
  • Carrier Freeze to Prevent Slamming Slamming - The unauthorized transfer of your service provider Slamming is an unauthorized change of your local, regional tollĀ or long distance carrier. The service change is unauthorized because the service provider that ordered the change switched your local, regional toll, and/or long distance provider without proof of your authorization and verification.

    Law prohibits telecommunications utilities (telephone companies) from slamming or switching you from one telephone service provider to another without your permission.

    Verizon and all telecommunications companies must have authorization and verification from a customer before changing the customer's local, regional toll and/or long distance service provider.
    Request a carrier freeze to prevent Slamming A carrier freeze prevents the unauthorized change of your local, regional toll, or long distance carrier.

    A freeze ensures that another carrier cannot make a change to your selected local, regional toll, or long distance provider without your permission.

    Contact Verizon to authorize a carrier freeze to one or more of your services.

    Verizon implements the carrier freeze to your account within 24 hours upon receipt of your request.
    Removing a Carrier Freeze You can remove the carrier freeze one of the following ways:
    • Contact Verizon during regular business hours.
    • Send Verizon a written request.

    • Set up a three-way call*.
      Your new carrier and you can call Verizon together during regular business hours to lift the freeze.
    * A requirement of the FCC Slamming Order is that Verizon can accept three-way calls from carriers with Verizon's customers on the line only for the following purposes:
    • To verify the existence of a freeze on the customer's account.
    • To remove the freeze at the customer's request.

    See also: Related Customer Rights and Safety topics
    Verizon SignIn Page

    Sign in


    for personalized, convenient support

    Did you know?

    Many equipment problems can be fixed in less than
    5 minutes!

    Make sure your equipment is plugged in and that the power is working in the rest of your house


    My Verizon

    • Check Email
    • Add or Change Services
    • Suspend My Service
    • Renew Your Contract
    • Manage Services
    • Announcements

    Support Tools

    Watch Fios


    • Visual 411