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Legacy set-top box upgrade program

Received your new set-top box?

Visit our interactive guide with your smartphone (or scan the QR code to the right) for a digital assistant led walkthrough of the self install process.

Watch the self install instructional video for additional assistance. Choose the box you received:

Fios TV One

VMS1100

Fios TV+

Frequently asked questions

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Why did I get a message that I have to upgrade my set-top box?

Is the upgrade mandatory?

Legacy set-top box upgrade program

Frequently asked questions

Why did I get a message that I have to upgrade my set-top box?

Is the upgrade mandatory?

What happens if I don’t upgrade?

When does the upgrade need to happen?

What will it cost me to upgrade my set-top box?

What new equipment will I get when I upgrade?

Will I also have to upgrade my router?

What service changes will I have if I don’t upgrade?

How do I start my set-top box upgrade?

How long does it take to get the new set-top box?

Does the new set-top box need to be installed by a technician?

Where can I find a quick setup guide for my equipment?

If I have DVR Service, will I still have my recordings after I install my new set-top box?

What do I do with the old set-top box?

Who do I contact with questions before, during and after my upgrade?