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Home

High Speed Internet

2750B Wireless DSL Gateway: Troubleshooting
 

You can use the Power, DSL, and Ethernet lights on the front panel of the 2750B Wireless DSL Gateway to help diagnose home networking connectivity problems.

Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.
Dlink2750B Graphic
D-Link 2750B Gateway

More Help:
Restore Factory Settings
Port Forwarding
Change gateway password
Create Wireless Network
SSID | WEP | WPA or WPA2

2750B Lights

D-link 2750B Gateway Lights


Has your Service Ready Date passed?
  • High Speed Internet Service is not available until Verizon Online activates your line.

Is the Power light illuminated?
  • Light is solid green: The D-Link DSL-2750B Wireless Gateway power is on.
  • Light is off: Confirm that the power switch on the back panel of the router is in the "on" position. If the Power light is still not green, verify the connection between the power cord and the back of the Actiontec gateway. Ensure that the other end of the power cord is securely connected to the electrical outlet.

Is the DSL light illuminated?
  • Solid green: The connection between the D-Link DSL-2750B Wireless Gateway and Verizon Online is established.
  • Flashing green: A connection to Verizon is being established.
  • Red flashing: A connection to Verizon cannot be established. If you have already checked your DSL connection, contact Verizon.

Is the Internet light illuminated?
  • Light is solid green: The connection between the D-Link DSL-2750B Wireless Gateway and Verizon Online is established.
  • Light is flashing green: A connection to Verizon is being established.
  • Solid red: A connection to Verizon cannot be established. If you have already checked your DSL connection, contact Verizon.
     
If the D-Link DSL-2750B Wireless Gateway is connected to your computer using an Ethernet cable, are any Ethernet lights illuminated (E1, E2, E3, or E4)?
  • Light for the port where a cable is connected is green: The Ethernet connection between the gateway and your computer is established.
  • Light for the port where a cable is connected is off: No link is established between the Gateway and your computer.
     
If the D-Link DSL-2750B wireless gateway is connected to your computer using a Wireless connection, is the Wireless light illuminated?
  • Light is green: The wireless connection between the router and your computer is established.
  • Light is off: No link is established between the D-link gateway and your computer.
     
Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights. Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.
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