Verizon Support
Verizon Support
Customers With Disabilities

    Verizon Business Sites


Dial-Up Internet

I hear noise or hissing on my telephone line. Modem connections are very sensitive to "line noise," or problems with phone line quality. This can be caused by old or poor wiring inside your home, or conditions affecting the line between your home and the number you are dialing.

Make sure that you have installed a telephone cord between a working phone jack and your analog modem, and that all connections are secure. Most times, analog modems are installed inside computers, with a phone jack in the back of the computer.

If you have problems with phone line quality, contact your local telephone company.
Privacy SettingsAccept CookiesAccept Cookies
Verizon SignIn Alerts

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools