Verizon has determined that your FiOS router's power adapter should be replaced if you're using an Actiontec MI424WR, Verizon MI424WR, or an Actiontec RI408 router. The router is the device installed with your FiOS TV or FiOS Internet service. In order to be sure you continue to enjoy uninterrupted, top-quality broadband and TV service from Verizon, please replace your current FiOS router power adapter with the new adapter you will receive from Verizon at your earliest convenience.
This upgraded adapter is provided at no additional cost to you. The step-by-step instructions will guide you through the easy process of connecting the new power adapter to your router. Take a moment to read through the instructions before replacing the adapter. There is no need to return the original adapter.
Important note: This power adapter is compatible only with Verizon-provided FiOS routers, Model number MI424WR. Our records indicate that this is the router that you have, but please check the model number on your router to make sure. If you have a different model number, please disregard this notice. Replacing the power adapter is not necessary.
You can verify your router is included in the power adapter replacement program by using the graphics below to identify your router.
At Verizon, we are committed to delivering the future of FiOS to you today. To achieve that goal, we continually monitor and test our products, searching for ways to improve them. Replacing the FiOS router's power adapter may help prevent connection issues in the future.
Installing the replacement power adapter will only take a few minutes using the step-by-step instructions provided.
You can use the diagnostic light emitting diodes (LEDs) on your router to help troubleshoot your connection issue. Use the graphics above to identify your router and click on the appropriate link below for troubleshooting tips.
Double click the Connection Wizard icon on your desktop to allow it to diagnose and repair any connection issues it may find on your network.
If you don't have a Connection Wizard icon on your desktop, please download the Verizon In Home Agent Software. This software will help you diagnose and solve any connection issues it finds.
Once you verify that you have a different router than the ones shown above, you may disregard this shipment. It isn't necessary to replace your power adapter, and there is no need to return the new power adapter to Verizon.