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FiOS Internet



Verizon Wi-Fi for FiOS Internet


Registering for Verizon Wi-Fi
  1. How can I get Verizon Wi-Fi?
  2. Registering for Verizon Wi-Fi
  3. How does the Wi-Fi Connect Application work?

Introductory Information
  1. What is Verizon Wi-Fi?
  2. What is a hotspot?
  3. I have sub-accounts set up under my primary account. Will Verizon Wi-Fi work for these users also?
  4. Are there additional charges for the Verizon Wi-Fi service?
  5. Is Verizon Wi-Fi compatible with VPN?

Requirements
  1. Who qualifies for Verizon Wi-Fi?
  2. How do I know if I subscribe to a FiOS Internet plan that is eligible for Verizon Wi-Fi?
  3. How do I know if my laptop or netbook is compatible with Verizon Wi-Fi?
  4. What Internet browsers are supported for Verizon Wi-Fi?
  5. Do I need any additional equipment for Verizon Wi-Fi?
  6. How many laptops can I download the Wi-Fi Connect software client to and how many laptops can access the Wi-Fi service simultaneously?

Locations
  1. Where will Verizon Wi-Fi work?
  2. How can I find Verizon Wi-Fi hotspots?

Using Verizon Wi-Fi
  1. How can I tell if my Verizon Wi-Fi service has been activated?
  2. How will I know if I'm in a Verizon Wi-Fi hotspot?
  3. What factors can affect my connection speed while using Verizon Wi-Fi?
  4. Does the sign-on process protect my user name and password?
  5. How do I change my Verizon Wi-Fi password?
  6. How do I disconnect from the Verizon Wi-Fi connection?
  7. Are there any limitations to the Internet activities I can enjoy at a Verizon Wi-Fi hotspot?

Troubleshooting
  1. Where do I go to get customer support for the Verizon Wi-Fi service?
  2. Will my security software affect my use of Verizon Wi-Fi?
  3. What if I have trouble connecting?
  4. What if I forget my Verizon Wi-Fi password?



Registering for Verizon Wi-Fi


1. How can I get Verizon Wi-Fi?

If you subscribe to a FiOS Internet plan that qualifies you for free Verizon Wi-Fi, you can visit www.verizon.net/wifi to get additional information and register for Verizon Wi-Fi. During the registration process, you will create your Verizon Wi-Fi user name and password and be prompted to download the Verizon Wi-Fi Connect software. This software is used to connect to the Internet at Verizon Wi-Fi hotspots.


If you're not a Verizon FiOS Internet subscriber, you must first purchase one of the FiOS plans that qualifies you for free Verizon Wi-Fi.


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2. Registering for Verizon Wi-Fi

Although Verizon Wi-Fi is a free service for eligible FiOS Internet customers, the primary account holder must register in order to activate the service.


A Verizon Wi-Fi user name and password are created during registration. The user name and password must be unique – they must be different from your My Verizon credentials. The Verizon Wi-Fi user name and password must be created by the primary account owner, but may be shared with sub-account users so they can also take advantage of the Verizon Wi-Fi service.


During registration, you will download the Verizon Wi-Fi Connect software that will enable you to connect to the Internet at Verizon Wi-Fi hotspots.


  • The Verizon Wi-Fi Connect software cannot be downloaded and installed using a VPN connection. Please don't start the registration process if you're currently using a VPN connection.
  • Internet Explorer 8.x - 10.x, Firefox 2.x, and above, Chrome 31.0.1650 and above are supported for Verizon Wi-Fi. If you're using 64-bit Windows Vista, you must use the 32-bit version of Internet Explorer 7 or 32-bit Internet Explorer 8.
  • You may be required to have administrator rights in order to download and install the Verizon Wi-Fi Connect software.


To register for Verizon Wi-Fi service:

  1. Enter www.verizon.com in your Internet browser's address field.

  2. Click My Verizon.

  3. When prompted, enter your Verizon user name and password.

  4. Look for the My Services section on the left navigation panel.

  5. Under My Services, select Internet.

  6. Click on Manage on the Verizon Wi-Fi section.


    Manage

     
  7. Click on Register Now.


    Register Now Image

  1. Enter a Verizon Wi-Fi user name in the Verizon Wi-Fi User Name field, using the guidelines provided. Please note that you cannot use your Verizon user name.


    User Name and Password


  2. Using the guidelines provided, enter a password for your Verizon Wi-Fi service in the Verizon Wi-Fi Password field.


  3. Re-enter your Verizon Wi-Fi password in the Re-type Password field to ensure you entered it correctly.


  4. When you click Next, the Verizon Wi-Fi Connect software will be downloaded and installed on your computer. When installation is complete, an icon will display on your Desktop.
WiFi Desktop Icon

  1. Click Save or Print when the Congratulations screen displays. It is important to keep this information for future reference. You will also provide this information to friends or family members with sub-accounts so they can use Verizon Wi-Fi.

    Congratulations Screen


  2. Click Finish.

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3. How does the Wi-Fi Connect Application work?

Once you have completed the Verizon Wi-Fi registration process, the Wi-Fi Connect application will be downloaded and installed on your laptop computer. After installation, when you reboot your laptop, you will see the following Verizon Credentials window pop up requesting your Wi-Fi password. Input your password and select OK. Your credentials are now saved and anytime you are within range of a Verizon hotspot, you will automatically be connected. If you choose not to save your User ID and password, please uncheck the “Remember Credentials” box before selecting OK. In that case you will be prompted for the password each time you are within range of a hotspot. The User ID will automatically be pre-populated for you.



Verizon Credential


Exploring the Tools Menu



Tools Exploring Menu


Directory Search– Allows you to search for hotspots by Country, State/Region, and by City.  Or use the free form search for any venue.  Example: Airport



Manage Wi-Fi Directories– There are three Wi-Fi hotspot directories available to users of Wi-Fi Connect; Americas, Europe, and Rest Of The World. Americas is loaded by default and the other two can be simply added. Check the Europe or Rest Of The World box and click OK. Clicking on Directory Search will show a dialog that allows the user to download and install the non-Americas directories either immediately or at a later time.



Manage Wifi Directories


Download new directories by clicking OK.



Directory Update


Settings…– There are three settings users can change to affect the functionality of Verizon Wi-Fi Connect.



Wi-Fi Adapter– All adapters or Wi-Fi modems will be seen in this dropdown and can be chosen for connection. If there is only one it will be picked automatically.



Enable Auto Launch and Connect on System Login – This allows the user to choose whether Wi-Fi Connect will automatically attempt to connect to a Verizon Wi-Fi hotspot. There are three choices: Default, Yes, and No. Yes and Default means the client will attempt a network connection when in the vicinity of a Verizon hotspot.  No will disable auto connect.



Customize


Wi-Fi Connection Retries– If a connection to a Wi-Fi network fails, Wi-Fi Connect can retry it. This can be set to 1, 2, or 3 times.



Wi-Fi Networks with saved Network Keys– If Wi-Fi Connect makes a successful connection with a non-Verizon hotspot, it will be saved here.  You can delete hotspots using the Delete Saved Network Key button.



Wifi Connect Settings


Verizon Credentials – If you feel your password has been compromised, please change your password and input your new password. Note:  The User ID can’t be changed, only your password.  Once password has been entered, select OK.  Your new password will now be saved.



Verizon Credential Ok


Show Event Log– Event log allows you to see exactly what the Wi-Fi Connect application is doing and may be needed if you call in for technical support.



Event Log


Check In– This feature initiates contact with the main Wi-Fi Connect application server.  Once communication is initiated, the server will let the client know if there are any updates.  Note:  If check in is selected, you won’t see anything unless an update is available.



About– About provides technical specifics for Wi-Fi Connect.  If you contact the technical support center for assistance, you may be asked for specific application information.



About Wi-Fi Connect


Exit– Exit will close Wi-Fi Connect.



Close Connections


Closing Connections

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Introductory Information

4. What is Verizon Wi-Fi?

Verizon Wi-Fi* is a service that enables qualified Verizon FiOS Internet subscribers to access the internet at thousands of public places known as Wi-Fi hotspots with their laptop computers. This wireless service is not intended to be used from your home, but to be used while on-the-go.


Stuck in an airport while traveling? Verizon Wi-Fi users can verify the airport is a Verizon Wi-Fi hotspot and connect to the Internet in minutes.

Planning a vacation or RV trip? Use the hotspot search capabilities of Verizon Wi-Fi to ensure you'll have campgrounds or motels where you can connect to the Internet at no additional charge.

Not traveling? You can enjoy Verizon Wi-Fi in a local cafe where you can enjoy your morning coffee while you read your email or surf the Internet. Thousands of airports, hotels, campgrounds, restaurants, and retailers provide Internet access as Verizon Wi-Fi hotspots.
Using Verizon Wi-Fi

*Verizon Wi-Fi is available with select FiOS Internet packages and in designated locations only. The service requires Windows 8/8.1 (32-bit or 64-bit), Windows 7 (32-bit or 64-bit), and Windows Vista (32-bit or 64-bit). Verizon Wi-Fi is not available on Macintosh, or Windows XP operating systems.


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5. What is a hotspot?

A hotspot is a specific area that offers Internet access for a laptop or netbook using a wireless signal. Access to the Internet on other wireless-enabled devices, such as PDAs, will be available in the future. Hotspots are often found at restaurants, airports, hotels, coffee shops and other public places.


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6. I have sub-accounts set up under my primary account. Will Verizon Wi-Fi work for these users also?

Yes. As long as the sub-account holders have the Verizon Wi-Fi Connect software downloaded onto their computers and know the Verizon Wi-Fi password, they will be able to use the Verizon Wi-Fi service.


The primary account holder must register for Verizon Wi-Fi and set up the Verizon Wi-Fi username and password. The primary account holder controls which subaccount owners can use Verizon Wi-Fi by providing them with the Verizon Wi-Fi user name and password.


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7. Are there additional charges for the Verizon Wi-Fi service?

There are no additional charges for Verizon Wi-Fi if you live in a Single-Family Home and have a FiOS plan with speeds of 15 Mbps or greater.


If you live in a Multi-Dwelling Unit (MDU), it also is available without additional charges for speeds of 10 Mbps or greater. Lower speeds are not eligible for Verizon Wi-Fi at this time. Verizon Wi-Fi is for use with PC laptops only; it will not work with PDA’s, mobile phones, or Macs.


If you're not currently eligible for the Verizon Wi-Fi service, you may want to upgrade the speed of your FiOS Internet service to enjoy faster downloads, as well as to qualify for the Verizon Wi-Fi service.


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8. Is Verizon Wi-Fi compatible with VPN?

Initially, you cannot download the Verizon Wi-Fi Connect software while using a VPN connection. The Verizon Wi-Fi Connect software download must be performed while using a non-VPN connection. Once the Verizon Wi-Fi Connect software is downloaded, you can establish a VPN connection while using Verizon Wi-Fi.


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Requirements

9. Who qualifies for free Verizon Wi-Fi?

Verizon Wi-Fi is available for FiOS speeds of 15 Mbps or greater for Single-Family Homes. If you live in a Multi-Dwelling Unit (MDU), it is also available for speeds of 10 Mbps or greater. Lower speeds are not eligible for Verizon Wi-Fi at this time. Verizon Wi-Fi is for use with PC laptops only; it will not work with PDA’s, mobile phones, or Macs.


If you don't qualify for Verizon Wi-Fi, you may want to upgrade the speed of your FiOS Internet service to provide faster downloads, as well as to take advantage of the free Verizon Wi-Fi service.


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10. How do I know if I subscribe to a FiOS Internet plan that is eligible for Verizon Wi-Fi?

One method of determining what Internet plan you subscribe to is to look up your account in My Verizon.


  1. Enter www.verizon.com in your Internet browser's address field.

  2. Click My Verizon.

  3. When prompted, enter your Verizon user name and password.

  4. Look for the My Services section on the left navigation panel.

  5. Under My Services, select Internet

  6. Click on Manage on the My Internet section

    Manage

  7. Your current plan information is listed; including the speed of your plan.
    • If you live in a Single-Family Home and if the download speed of your plan is up to 15 Mbps or faster, you're eligible for the Verizon Wi-Fi service.
    • If you live in a Multi-Dwelling Unit (MDU) and have a plan with download speeds of 10 Mbps or faster, you're eligible for Verizon Wi-Fi service.

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11. How do I know if my laptop or netbook is compatible with Verizon Wi-Fi?

Verizon Wi-Fi Supported Operating Systems:

  • The 32-bit or 64-bit version of Windows Vista
  • The 32-bit or 64-bit version of Windows 7
  • The 32-bit or 64-bit version of Windows 8 / 8.1
  • Minimum of Microsoft .net framework 2.0 SP2

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12. What Internet browsers are supported for Verizon Wi-Fi?

Verizon Wi-Fi supports

  • Firefox 2.x and above
  • Internet Explorer 8.x - 10.x
    • If you're using the 64-bit version of Vista, you must use the 32-bit version of Internet Explorer 7 or 32-bit Internet Explorer 8
  • Chrome 31.0.1650 and above

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13. Do I need any additional equipment for Verizon Wi-Fi?

If you have a wireless-enabled laptop, no additional equipment is needed to use the Verizon Wi-Fi service. As long as you have registered, installed the Verizon Wi-Fi Connect software on your laptop, and know the Verizon Wi-Fi ID and password, you will have full access to the Verizon Wi-Fi service*.


If you do not have a wireless-enabled laptop, you will need to purchase a wireless network card and plug it into your computer.


*Verizon Wi-Fi is available with select FiOS Internet packages and in designated locations only. The service requires Windows 8/8.1 (32-bit or 64-bit), Windows 7 (32-bit or 64-bit), and Windows Vista (32-bit or 64-bit). Verizon Wi-Fi is not available on Macintosh, or Windows XP operating systems.


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14. How many laptops can I download the Wi-Fi Connect software client to and how many laptops can access the Wi-Fi service simultaneously?

Verizon Wi-Fi is intended to be utilized by the primary FiOS user, but the Wi-Fi Connect software client can be downloaded onto multiple laptops. Access to the Verizon Wi-Fi service is limited to not more than four laptops linked to the same Wi-Fi account at any one time.


If the system detects more than four devices attempting to access the service tied to a single account, we may in our discretion terminate some or all of the sessions and suspend account access to the Verizon Wi-Fi service. The Verizon Wi-Fi service should not be used by anyone who is not a primary or sub-account user of the same account.


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Locations

15. Where will Verizon Wi-Fi work?

Verizon Wi-Fi will work in any Verizon Wi-Fi hotspot.


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16. How can I find Verizon Wi-Fi hotspots?

There are two methods for finding Verizon Wi-Fi hotspots:


  1. Open Wi-Fi Connect, click on Tools, select Directory Search.

    Wi-FI Directory Search
     
  2. Use your Internet browser to navigate to www.verizon.com/hotspots.

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Using Verizon Wi-Fi

17. How can I tell if my Verizon Wi-Fi service has been activated?

Wi-Fi Icon

If you have registered and downloaded the Verizon Wi-Fi Connect software, you should see the Wi-Fi icon in the Taskbar (lower right hand corner of screen) and on your desktop.


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18. How will I know if I'm in a Verizon Wi-Fi hotspot?

If you have registered for Verizon Wi-Fi and downloaded the Verizon Wi-Fi Connect software, you can confirm that you're in a Verizon Wi-Fi hotspot by simply searching for the hotspot in the Directory Search in the Tool drop down Menu.


  1. Open Wi-Fi Connect, click on Tools, select Directory Search
    Wi-FI Directory Search

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19. What factors can affect my connection speed while using Verizon Wi-Fi?

Wi-Fi signal strength may vary by hotspot location and can be affected by many factors, including the location of wireless infrastructure, the direction of the wireless antenna, building architecture and materials, and the number of other wireless devices in operation at the location.


If you experience a weaker signal or loss of signal, you can try relocating within the immediate area to improve the signal strength.


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20. Does the sign-on process protect my user name and password?

The integrity of our customers’ security is a top priority for Verizon. With Verizon Wi-Fi, you can be sure that you will receive a secured registration and authentication process.


Once you are online, you should make sure you are on an SSL-secured site or use a VPN to encrypt anything you send – just as you would from your home or work Internet connection.


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21. How do I change my Verizon Wi-Fi password?

The Verizon Wi-Fi password can only be changed by the primary account owner. If you change your Verizon Wi-Fi password, you must provide the new password to all the sub-account owners you are allowing to use the Verizon Wi-Fi service.

If you want to prevent a sub-account user who can currently use Verizon Wi-Fi from using it in the future, you can change the password and not share this new password with him or her.

  1. Enter www.verizon.com in your Internet browser's address field.
  2. Click My Verizon.
  3. When prompted, enter your Verizon user name and password.
  4. Look for the My Services section on the left navigation panel.
  5. Under My Services, select Internet
  6. Click on Manage on the My Internet section

    Manage

  7. Click on Change Password.

    Change Password

  8. Enter your new password in the New Password field.
  9. Enter your new password a second time in the Confirm password field to ensure you entered it correctly.
  10. Click Save.

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22. How do I disconnect from the Verizon Wi-Fi connection?

To disconnect from Verizon Wi-Fi, open the Wi-Fi Connect Application, ( Double Click Icon on Desktop) and select Disconnect.

Wi-Fi Connect Connexion Status
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23. Are there any limitations to the Internet activities I can enjoy at a hotspot?

Some hotspots may not always provide the minimum download speeds or bandwidth required for all Internet activities. Some Internet activities like watching Starz Play require minimum download speeds or bandwidth. The connection speed and available bandwidth may vary between hotspots. These differences are caused by several factors including the location of wireless infrastructure, the direction of the wireless antenna, building architecture and materials, and the number of other wireless devices in operation at the location.


If you discover you have a weaker Wi-Fi signal, you may want to try to move to another location within the hotspot. A location closer to the access point and without walls or other obstructions in the line-of-sight will generally have a stronger signal.


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Troubleshooting

24. Where do I go to get customer support for the Verizon Wi-Fi service?

Most of the information you need can be found at www.verizon.com/wifi. If you have explored the Verizon Wi-Fi product page and still need assistance, our technical support team is available to assist you with downloading Verizon Wi-Fi Connect software, registering for Verizon Wi-Fi and troubleshooting any issues you encounter.


Our technical support agents can be reached at the following toll-free number: Residential FiOS: 1-800-VERIZON (1-800-837-4966.


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25. Will my security software affect my use of Verizon Wi-Fi?

If you subscribe to the Verizon Internet Security Suite, there should be no impact on your ability to use Verizon Wi-Fi. If you use security software from another provider, you should check with your security software provider.  


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26. What if I have trouble connecting?

Ensure you are at a valid Verizon Wi-Fi location using the Wi-Fi Connect Location Directory.


Verizon Wi-Fi is only available at supported Verizon Wi-Fi hotspots found in this directory.


Verify that you have Wi-Fi turned on. Most computers have a Wi-Fi switch, which can be turned on or off to control whether your computer is actively looking for wireless networks.


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27. What if I forget my Verizon Wi-Fi password?

The Verizon Wi-Fi password can only be changed by the primary account owner. If you change your Verizon Wi-Fi password, you must provide the new password to all the sub-account owners you are allowing to use the Verizon Wi-Fi service.


If you want to prevent a sub-account user who can currently use Verizon Wi-Fi from using it in the future, you can change the password and not share this new password with him or her.


  1. Enter www.verizon.net in your Internet browser's address field.

  2. Click My Verizon.

  3. When prompted, enter your Verizon user name and password.

  4. Look for the My Services section on the left navigation panel.

  5. Under My Services, select Internet

  6. Click on Manage on the Verizon Wi-Fi section

    Manage

  7. Click on Find Wi-Fi Hotspots.

    Manage

  8. Click Change Wi-Fi Password.

    Manage
  9. Enter your new password in the New Password field.

  10. Enter your new password a second time in the Confirm password field to ensure you entered it correctly.

  11. Click Save.

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