Verizon Support
Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Home

 

Your Source for
FiOS TV Content
Agreement Information

 

Protecting Our Customer's Interests

Each year, your Verizon FiOS TV team works with content owners and programmers to continue delivering the best programming on FiOS TV with access to over 600 channels of content in our daily line-ups. The agreements we negotiate with these companies enhance your viewing experience, with everything from the nightly lineup to Flex View, our on-demand library with over 95,000 titles, live streaming, services for vision-impaired customers, FiOS Mobile app so you can watch around or outside your home, and more.

We negotiate hundreds of these agreements each year and, while we are able to reach mutually agreeable terms with the majority of our programming partners prior to any service disruptions, sometimes broadcasters and cable networks demand unacceptable price increases. Since such excessive increases would translate into significant increases in the rates you, our customers, pay each month, we will stand for you against unreasonable rate increases for TV programming.

We think it is important that our customers have the latest information regarding our efforts to work with programmers to reach reasonable rates and terms, so we encourage you to visit this site regularly to stay updated on the status of our negotiations.

Why This Happens

All cable and satellite TV providers enter into agreements with programmers for the right to carry their content. These contracts can vary in length, but typically run for a number of years. When contracts expire, it’s not unusual for programmers to try to renegotiate their agreements at a higher price, and we understand that. Sometimes we can negotiate other facets of an agreement to help hold the increases to a minimum, but that is becoming increasingly difficult. Rest assured that we will not agree to rate increases that are exorbitant and unfair to our customers or inconsistent with the rest of the industry.

Putting Customers First

Verizon works hard on behalf of our FiOS TV customers to deliver the best TV service; with the programming you have come to expect at a reasonable price. We don’t want to increase customers’ rates due to unfair price increases from programming partners, and we’ll work tirelessly to ensure that does not happen.

If you are interested in learning more about concerns associated with increasing programming costs as well as information regarding recent disputes, you can find a great deal of information at The American TV Alliance’s website: The American TV Alliance website.

Loyalty and Value

Verizon is committed to developing and delivering the best possible TV service that includes the channels you want at a great value.

FiOS TV rated #1 in HD picture quality and signal reliability according to the American Customer Satisfaction Index –ahead of Comcast, Time Warner Cable, Cox, Charter, Cablevision, Bright House, DIRECTV and DISH.

Experts agree that FiOS® network technology is the Gold Standard for Internet and entertainment delivery. And FiOS is America’s fastest* and most reliable Internet according to PC Magazine.

As America’s most preferred TV service provider^,FiOS has over 600 channels (175+ in HD), and provides access to over 70,000 On Demand titles on TV, PC, tablet, or Smartphone**.

**Disclaimer: Service usage and content availability restrictions apply.
*Reprinted from www.pcmag.com with permission. © 2014 Ziff Davis, Inc. All Rights Reserved. Based on aggregated speeds across ISP tiers.

^ 451 Research, LLC. Based on Sep/Dec 2013 ChangeWave survey among a panel of educated consumers. For more go to changewaveresearch.com/vz

^^ Based on March 2014 VOD title counts
 
 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411