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Verizon One Troubleshooting You can use the lights on the side panel of your Verizon One device to help diagnose connectivity issues. Follow the steps below to diagnose and test the possible solutions for any connectivity issues you're experiencing.

Figure depicting Verizon One Diagnostic Lights

Many connection issues are solved by simply rebooting the modem within Verizon One.
  • Hold down the asterisk (*) key on the numeric key pad and then press the "Volume Up" and "Volume Down" keys at the same time. Hold down all 3 keys for three seconds.
  1. Is the Power light illuminated?
    • Light is solid green: Verizon One is getting power. Go to Step 2.
    • Light is off: Verizon One isn't getting power.
    • Light is solid red: If the power light remains lit more than 2 seconds after it runs its internal self-test on power up, your Verizon One device can't boot or is experiencing a device malfunction.

  2. Is the DSL/RDY light illuminated?
  3. Is the Internet light illuminated?
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