Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Home

High Speed Internet

Troubleshooting Your Network Interface Card (NIC). One end of the Ethernet cable (RJ-45 cable) that came in your installation kit should be connected to your modem, while the other end should be connected to the Ethernet jack in the back of your computer. If you have a laptop computer, the Ethernet jack may be on the side of your computer.

Figure depicting
Typical Ethernet Connection


The Ethernet jack in your computer is part of your Network Interface Card (NIC), also known as an Ethernet adapter. If the Ethernet cable is plugged in and your computer is on, you should see a green light next to the Ethernet jack.

If you cannot access the Internet and the light is off:
  1. Make sure that your computer and modem are powered on.
  2. Make sure that the Ethernet cable is securely plugged into the Ethernet jack in your computer, and the other end is plugged into the modem. Ethernet cable connectors have a spring clip that will click when the cable is connected securely.
  3. Check to see if your computer is connected to a network hub or a router. If it is, you may need a crossover Ethernet cable, rather than the straight-through Ethernet cable that came in your installation kit.
  4. Restart your computer and test again.
Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=18010;
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411