Verizon Support
Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
Home

High Speed Internet

Linksys wireless router troubleshooting tips If restarting your system doesn't resolve your issue, follow the basic troubleshooting steps below.

  1. Make sure that the computer and the router are powered on. Verify that the router's green power light is on.

  2. Check all physical connections between the Wireless Router and other equipment.

  3. Confirm that the Link light for each of your hardware connections is on (green).

  4. Make sure that the Wireless Router shares the same Wired Equivalent Privacy (WEP) and Service Set Identifier (SSID) settings as the other devices on the network. To check these settings:
    • Open a Web browser and type http://192.168.1.1 into the Address field and press [Enter].
    • When prompted for a user name and password, leave the User name field empty and type admin into the Password field and then press [Enter]. The Router Setup page appears.
      • Note: If you changed the user name and password while setting up your router securities, you must enter the new user name and password.
    • Verify that the WEP setting matches that of all other wireless devices on the network
    • Verify that the SSID setting matches that of all other devices on the network.

  5. Make sure that network cabling is away from power outlets, florescent lighting fixtures, UNINTERRUPTIBLE power supplies, and other sources of strong electromagnetic interference.

  6. If all else fails, you can reset the router to the factory default settings.
    • Put a pen or something small enough to go through the hole labeled Reset on the front of the router.
    • Hold down the reset button for 3 seconds or until the red Diag light comes on.
    • Restart your computer.

  7. For more information, refer to the User Guide on the Linksys Setup Utility CD.

 
 
Privacy SettingsAccept CookiesAccept Cookies a
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

Shop FiOS

  • FiOS Internet
  • FiOS TV
  • FiOS Digital Voice
  • FiOS Deals

Account & Services

Email, News & TV

  • Check Email
  • Announcements

Support Tools