Verizon Support
Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
Home

High Speed Internet

Verify that all cables and filters are properly connected To check the cable connections to your Westell 6100 modem:
  1. Verify that the telephone line is in good condition.
  2. Verify that a filter is installed between all telephone equipment and the telephone line. The Line side of the filter should be connected to the telephone line, while the Phone side of the filter should be connected to the telephone equipment.

    Note: Filters are not required if you have Verizon 7M High Speed Internet service.

  3. Verify that the modem is connected to the telephone line without using a filter.
  4. Check the modem's Power, Ethernet, DSL, and Internet lights on the front of the modem. If they are steady green, you are connected.

    Westell 6100


    • An unlit Power light means there is no power. Check the cords and power switch.
    • If the DSL light is blinking, restart your system. If it is unlit, there is no power.
    • An unlit Ethernet light indicates there is a problem with the Ethernet link. Verify that your Network Interface Card is working properly.
    • A red Internet light indicates no Internet connection. Check all your cables and cords to make sure they are properly connected.

    If you set up the modem using USB

    • Check the modem's USB light on the front of the modem. If it is steady green, you are connected. (An unlit USB light indicates there is a problem with the USB link.)
    • Check the USB cable to make sure it is securely plugged into the USB jack (back of the modem) and the USB port in your PC.
    Privacy SettingsAccept CookiesAccept Cookies Westell 6100 SolutionDesc2=17844;;SolutionDesc1=17844
    Verizon SignIn Alerts

    Sign in

     

    for personalized, convenient support

    Did you know?

    Many equipment problems can be fixed in less than
    5 minutes!

    Make sure your equipment is plugged in and that the power is working in the rest of your house

     

    Account & Services

    • Pay Bill
    • Add/Change Services
    • Manage My Rewards+
    • Renew Your Contract
    • Manage Services
    • Visual 411

    Email, News & TV

    • Check Email
    • Announcements

    Support Tools