Higher Than Expected Bill or Incorrect Billing If your bill is unexpectedly high, review your bill and determine if there are any incorrect charges. If you believe that you did not incur some of the charges on your bill or were billed at an incorrect rate, contact Verizon and have the following information:
The charges for your local and optional services are billed one month in advance. The first bill for the new service will include charges for the following month of service as well as charges for the actual number of days your service was working. Initial set-up charges may also appear on your first bill.
Your second bill will reflect charges for a normal one-month period. Previous charges on your bill There are several reasons that previous charges may appear on your bill:
Local usage charges, local area calls, and telegrams are normally billed on the month following the date the calls were made.
See also: Related Charges and Taxes topics
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