04/17/2020|Inside Verizon

Taking care of our customers and ourselves.

By: Jeremy Godwin

On today’s Up To Speed Live, Hans, Christy and Nancy Clark, plus Guru talks wellness with Dr. Kavita Patel.

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On today’s Up To Speed Live, Hans, Christy and Nancy Clark offered updates on customer service innovation, retail redeployment and lessons learned from moving quickly in a crisis. Other highlights from today:

  • We met Nicolas Sanchez, a Solutions Specialist and 14-year V Teamer on how COVID-19 impacted his store in Humble, TX
  • Verizon clothing and merchandise available for sale to benefit the VtoV Employee Relief Fund.
  • One World: Together At Home event, a global multi-hour digital livestream on Saturday from 2 PM ET to 8 PM ET, and a two-hour broadcast from 8 PM ET to 10 PM ET. You can stream it on Yahoo and watch on Fios TV (Channels 501 and 604).
  • Verizon has committed an additional $3M to COVID-19 response support.
  • Wellness Friday with Guru and Dr. Kavita Patel (highlights below)

If you have any questions, email them to live@verizon.com.

Click here for a transcript of the webcast.

Reminder, tune in Monday at 12 PM ET/9 AM PT for Up To Speed Live.

Guru discussed wellness issues related to the COVID-19 pandemic with Dr. Kavita Patel, a Nonresident Fellow at the Brookings Institution and a primary care physician in Washington, DC. Highlights included:

  • Social distancing is working.
  • Carry hand sanitizer anywhere you go; wipe handles in elevators/grocery stores
  • Gloves get contaminated very easily, really are only effective at helping you avoid touching your face.
  • Have a set of clean clothes and shoes in the garage that you can change into when you return home, wash your hands for at least 20 seconds with warm water
  • No need to move to a hotel if you are a frontline worker who tests positive.
  • Anyone who can get outside walking or jogging for twenty minutes should do so.
  • It’s good to wear even a non-medical mask while out of the home to protect others from you.
  • If your child won’t wear a mask, try to make a game out of it or go out at alternate hours and be vigilant about maintaining distance from others.
  • Threat of contamination from packages and food is quite small; you can put packages in a separate area for 24 hours. If you need something immediately, dispose of packaging/take-out boxes immediately. Wipe down counters.
  • Immunity is like a drivers license: It allows you to drive safely but it wouldn’t protect you from an accident. Antibodies would likely protect you for at least a few months, but it may not protect you during the next flu season.
  • If you are asmathic, be tested soon and often. Keep three months of supplies on hand.
  • The US can currently run one million tests a day. That’s a small number. Establish a relationship with a healthcare provider who can get you tests.
  • For mental health, remember the three “E”s: Exercise, exposure to outside air and emotional care, including seeing others via video call
  • Finally, don’t be afraid to ask for help if you need it.

Get the latest information on our Coronavirus Resource Page (Inside Verizon, The Street).

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About the author:

Jeremy Godwin is a member of the Verizon Corporate Communications team and a regular host of Up to Speed. He's the team's resident tech geek and media junkie.

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