Taking care of our customers and ourselves.

On today’s Up To Speed Live, Hans, Christy and Nancy Clark offered updates on customer service innovation, retail redeployment and lessons learned from moving quickly in a crisis. Other highlights from today:

• We met Nicolas Sanchez, a Solutions Specialist and 14-year V Teamer on how COVID-19 impacted his store in Humble, TX
• Verizon clothing and merchandise available for sale to benefit the VtoV Employee Relief Fund.
• One World: Together At Home event, a global multi-hour digital livestream on Saturday from 2 PM ET to 8 PM ET, and a two-hour broadcast from 8 PM ET to 10 PM ET. You can stream it on Yahoo and watch on Fios TV (Channels 501 and 604).
• Verizon has committed an additional $3M to COVID-19 response support.
• Wellness Friday with Guru and Dr. Kavita Patel (highlights below)

If you have any questions, email them to live@verizon.com.

Click here for a transcript of the webcast.

Reminder, tune in Monday at 12 PM ET/9 AM PT for Up To Speed Live.

Guru discussed wellness issues related to the COVID-19 pandemic with Dr. Kavita Patel, a Nonresident Fellow at the Brookings Institution and a primary care physician in Washington, DC. Highlights included:

• Social distancing is working.
• Carry hand sanitizer anywhere you go; wipe handles in elevators/grocery stores
• Gloves get contaminated very easily, really are only effective at helping you avoid touching your face.
• Have a set of clean clothes and shoes in the garage that you can change into when you return home, wash your hands for at least 20 seconds with warm water
• No need to move to a hotel if you are a frontline worker who tests positive.
• Anyone who can get outside walking or jogging for twenty minutes should do so.
• It’s good to wear even a non-medical mask while out of the home to protect others from you.
• If your child won’t wear a mask, try to make a game out of it or go out at alternate hours and be vigilant about maintaining distance from others.
• Threat of contamination from packages and food is quite small; you can put packages in a separate area for 24 hours. If you need something immediately, dispose of packaging/take-out boxes immediately. Wipe down counters.
• Immunity is like a drivers license: It allows you to drive safely but it wouldn’t protect you from an accident. Antibodies would likely protect you for at least a few months, but it may not protect you during the next flu season.
• If you are asmathic, be tested soon and often. Keep three months of supplies on hand.
• The US can currently run one million tests a day. That’s a small number. Establish a relationship with a healthcare provider who can get you tests.
• For mental health, remember the three “E”s: Exercise, exposure to outside air and emotional care, including seeing others via video call
• Finally, don’t be afraid to ask for help if you need it.

Get the latest information on our Coronavirus Resource Page (Inside Verizon, The Street).

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