Watch the 4Q results webcast replay.

By: Andy Choi
Manager - Corporate Communications

Hans and the leadership team discuss results and vision for 2021. Plus, meet our latest Credo Award winners.

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On today’s Up To Speed, Hans and the leadership team shared their perspectives on our 4Q 2020 earnings as well as the path forward for the rest of 2021.

Hans’ opening remarks

“I don’t have words to thank all the V Teamers for all that they accomplished in 2020,” said Hans. “It was one of the most complicated and challenging years in my entire career. I want to thank you all for the fantastic work that you have done.”

Hans highlighted the performance of the Business, Consumer, Network and Verizon Media groups. He also stressed the importance of keeping the safety and health of our employees as priority number one in 2021.

Hans also shared our most recent accolades, which included recent RootMetrics’ win. Kyle Malady explained the difference between types of tests conducted by the different ratings organizations, including drive tests vs perception vs. crowd-sourced.

Matt Ellis shared good news on the financial front, including expected revenue growth in 2021.

5G Panel

Andy introduced a panel of V Teamers to discuss some 5G use cases:

Jake Sally, Manager of Media Development based in Denver, CO, shared how Verizon Media’s immersive augmented reality (AR) platform has been perfected in the past year and can now be enjoyed with your smartphone and a wireless connection. 5G will only make these experiences better with higher fidelity and interactivity.

Lee Field, Managing Director in Solutions Architecture in Basking Ridge, NJ, discussed the Walgreens NaaS deal and the difference of Verizon’s 5G Ultra Wideband and Mobile Edge Compute.

Kate Jay, Corporate Communications Manager in Alpharetta, GA, discussed 5G Home making an impact at a time when so many adults and kids are working and learning remotely, making connectivity more important than ever.

Roberto DeJesus, Manager in Corporate Social Responsibility in Basking Ridge, NJ, talked about our Verizon Integrated Learning (VIL) schools program and examples of the five applications we currently offer, including Mappers Delight, an AR-enabled globe that connects geography to rap music.

Credo Award winners

Guru Gowrappan introduced Program Manager Lauren Johnson and Sales Operations Senior Manager Azuka Anunkor who accepted a Credo Award on behalf of the 10,000 members of the Verizon Media team. The group delivered the first quarter of double-digit year-over-year growth since the Yahoo acquisition in 2017.

Tami Erwin introduced Joe Terrazas, Managing Partner of Global Solutions from Colorado Springs, CO, who led efforts on our Walgreens Boots Alliance, the biggest network enterprise service win for us this year. Joe accepted on behalf of his entire team. Tami explained that Joe truly lived the Credo by helping lead the team to dream big, proving we could win with the assets we have.


The leadership also answered live questions from V Teamers.

Hans’ Table Talk

Hans suggested the following topics to share as conversation starters with friends and family:

  1. Our exceptional performance during the unprecedented year of 2020.
  2. The tremendous prospect for growth in our future, including 5G-related opportunities.
  3. The importance we continue keeping our V Team safe, healthy and connected.

How to win a great new phone

Fill out the webcast survey by Thursday, January 28, 2021, at 12 PM ET/9 AM PT, for your chance to win one of ten Samsung Galaxy S21 5G devices.

If you have any questions, email them to

Click here for a transcript of the webcast.

Get the latest information on our Coronavirus Resource Page (Inside Verizon, The Street).

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