Our customers win again.
On today’s Up To Speed, making history with our 25th consecutive J.D. Power win. Plus, back-to-school necessities and a V Teamer does card tricks.
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Powering towards another record
You hear it a lot: Verizon is America’s most reliable network. That’s because it’s true.
Once again, we were named the winner of the J. D. Power Wireless Network Quality Study for a record 25th time in a row. That makes us the most-awarded brand in the history of this category.
“It’s good to see affirmation from our customers that what we’re doing is working. Twenty-five times is a long time, so that means this is not a fluke,” said Chief Technology Officer Kyle Malady. “It shows our long-term commitment to excellence, running the best network and standing up for our brand promise. For all of us on the Network team, it makes us proud.”
Whether your kids go physically back to school this fall or continue to learn remotely, their digital devices will no doubt serve as key learning and communication tools. Our gadget guru George Koroneos gave the scoop on our back-to-school deals, including big savings on Apple and Android phones.
Friends and Family
Don’t forget the latest perk for being a V Teamer: Our Friends and Family discount. It’s simple. You share, they save. As new customers, your friends and family can get some of the best pricing we have on Verizon Wireless and Fios. So start sharing!
IBM 5G Collaboration
We’ve announced another 5G and edge computing innovation collaboration, this time with IBM. Verizon 5G and edge computing have a vital role to play in enabling the fourth industrial revolution. 5G can help companies increase automation, minimize waste, lower costs and offer their own clients a better response time and customer experience.
It’s always fun finding out why V Teamers are so passionate about what they do. Today, we met Business Group Customer Operations Managing Director Corey Czmiel, a new daddy and a proud pirate.
Putting our customers first
So often V Teamers go above and beyond when it comes to caring for our customers. We recently received a note from Howard Mandell of East Northport, NY, who uses his phone to manage his heart condition with his medical team. Howard sent us a handwritten letter raving about our own Nate Antoline, a Fiber Customer Support Analyst, saying: “Nate, after trying to repair and diagnose the problem remotely, realized the urgency of the problem and promised to try to get a repairman here first thing in the morning which is exactly what happened. I really appreciate his effort.”
Nate, you are what makes us great. Thanks for living the Credo and making us proud.
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