Your call — and your time — is important to us.

By: Andy Choi

How our new Book Ahead feature improves the lives of our customers.

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We’ve all been there.

You call a company’s customer service line and hear the click of someone answering, only to hear “We’re experiencing higher than normal call volume. Please hold.” Your day comes to a halt while you wait minutes or hours for someone to get on the line.

Now there’s a better way.

Our latest ad highlights our new Book Ahead feature, which allows customers to schedule their calls ahead of time at an hour that’s convenient for them. No more long waits on hold.

Featured in the ad is Shenesa Roach, a Customer Service Advocate from Alpharetta, GA. You can tell from her sunny disposition that she genuinely cares for our customers.

Thanks, Shenesa, for all you do, and for taking time out of your busy day to let customers know how they can get more out of theirs.

Get the latest information on our Coronavirus Resource Page (Inside Verizon, The Street).

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