The story of our Credo.

By: Raquel Wilson
Senior Manager, Corporate Communications

How our guiding principles came to life, plus how you can help V Teamers impacted by Hurricane Ian.

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On today’s edition of Up To Speed live host Raquel Wilson helped us kick off the excitement for the fourth quarter. She emphasized that Verizon has all the tools, resources and the very best team to finish 2022 strong!

Apple iPhone 14

All four Apple iPhone 14 models and the new Apple Watch Series 8, SE and Ultra will be available for our customers and employees starting this Friday.

For a limited time, if you switch to Verizon or add a new line, you can get up to $1000 off a new iPhone 14 Pro or Pro Max or up to $800 off the other models, when you trade in an older phone and add a qualified Unlimited plan.

You can also upgrade your existing phone and get up to $800 off with select trade-in on select Unlimited plans. Either way, you get an awesome new phone at a great value.

Customer Service Appreciation Week!

And speaking of serving our customers, this week is Customer Service Appreciation week!

To share your own personal thanks for a fellow V Teamer who’s stood out when it comes to serving our customers, click here to send a personalized thank you e-card.

Raquel recently visited Columbia, South Carolina for the Unstoppable Tour and spent some time with some of our incredible customer service teams, so stay tuned later in the week for more on that.

Raquel also noted how her customer service tour got a little interrupted when Hurricane Ian made a turn towards the Florida Gulf Coast. We shared a video showcasing just a few of the ways in which we’ve been out in the field keeping people connected.

Hurricane Ian relief

The Verizon Frontline Crisis Response Team has now deployed more than 300 Verizon Frontline solutions including drones, smartphones, routers, mobile hotspots, and portable satellite assets in support of emergency response operations in the region and 52 government agencies.

As a reminder, we are offering Unlimited talk, text and data for our consumer and small business customers from September 28 through October 4 for customers in cities most impacted by Hurricane Ian. There is no action needed to take advantage of the offer.

Customers don’t have to do anything to receive these benefits — you can verify your eligibility by clicking here and entering your zip code.

And Verizon was the first carrier to donate to the Florida Disaster Fund. Florida's official private fund established to provide assistance to communities as they respond to and recover from times of emergency or disaster.

To keep up with our network restoration efforts and the Verizon Frontline Crisis Response team check out our blog which has the latest updates.

VtoV Fund

If you want to help families impacted by the storm, you can! Donate to VtoV our employee relief fund, 100% of all the funds will go to our V Teamers who need it the most.

Credo Origins

Clearly, when we say we run to a crisis in our Credo. We mean it.

We all know and love our Credo. It defines who we are and how we work. I’m sure many of us can recite at least one of our favorite lines. But do you know the story of how the credo came to be?

We shared a video in which Communications Manager Andy Choi sat down with our Chief Communications Officer, Jim Gerace, to hear more about the Credo’s origins.

If you have any questions, email them to

Click here for a transcript of the webcast.

Tell us what you think of Up To Speed.

About the author:

Raquel Wilson is a former adfellow who now enjoys keeping the V Team up to date on all things Verizon as a host of Up To Speed. You can always rely on her to have a good book recommendation and a latte she probably paid way too much for.

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